Gruber
Senior Member
- First Name
- Mark
- Joined
- Jan 27, 2018
- Threads
- 2
- Messages
- 2,309
- Reaction score
- 1,522
- Location
- TN
- Vehicle(s)
- 2018 Honda Civic Sport Touring; 2009 Honda CR-V EX-L
It's extremely unlikely they would do the TSB and then hide it in the documentation.
The parts and labor for the update are not free, and they have to document it to get the kits and money from Honda.
I can easily believe they would do the update even though you told them not to, but then they would give you the receipt saying it was done. If you argued they would just say "sorry there was a misunderstanding" and that would be it. What would you do?
But they would need to be insane to falsify the documentation for you.
Some people working at dealer service depts are lazy and forgetful, but usually not malicious. It happened to me twice that I asked them to use my own oil as I spoke to the service advisor and the shop guy who took the car was there. It was also noted In the papers (customer's oil). And, they didn't charge me for the oil. But when they returned the car, my unopened jug of oil was still there. I guess they just forgot. Next time I told them to make sure they use my oil, because the last time they didn't. Of course they still didn't use my oil. So that was the last time I went there for an oil change. If it's so hard to do for the shop grunts, the "service advisor" could just as well get smart next time and make the jug disappear, so I stop complaining.
The parts and labor for the update are not free, and they have to document it to get the kits and money from Honda.
I can easily believe they would do the update even though you told them not to, but then they would give you the receipt saying it was done. If you argued they would just say "sorry there was a misunderstanding" and that would be it. What would you do?
But they would need to be insane to falsify the documentation for you.
Some people working at dealer service depts are lazy and forgetful, but usually not malicious. It happened to me twice that I asked them to use my own oil as I spoke to the service advisor and the shop guy who took the car was there. It was also noted In the papers (customer's oil). And, they didn't charge me for the oil. But when they returned the car, my unopened jug of oil was still there. I guess they just forgot. Next time I told them to make sure they use my oil, because the last time they didn't. Of course they still didn't use my oil. So that was the last time I went there for an oil change. If it's so hard to do for the shop grunts, the "service advisor" could just as well get smart next time and make the jug disappear, so I stop complaining.
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