Help please! angry with Honda America! please comment

The at home or joe blow garage a/c "tune-ups" are not recommended whatsoever if you can even find the refrigerant.

Its a completely new refrigerant called r-1234yf. Its also flammable and requires certification before handling the system.

87elco said:

I had that happen to me in my tsx..the dealer ordered the parts and I had to go back to nj for a family issue and when I came back to Virginia I was 50miles over the extended warranty so it wasn't covered anymore smh...i was livid

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They pulled a fast one on you. The dealership and Honda should have honor your claim because the claim was made before you drove over your warranty mileage.

Abdool said:

Your lying

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Lol ok you buy one then

typeaarrr said:

They pulled a fast one on you. The dealership and Honda should have honor your claim because the claim was made before you drove over your warranty mileage.

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Yeah i ended up fixing it myself anyway because I thought the same thing

AndyAndromeda-AUS said:

It would seem it's more to do with your laws in America, or shall I say lack there of.

In Australia you get unlimited kilometres, 5 year or 7 year voluntary warranty with a new Honda.

But our laws, state that items must last a reasonable amount of time based on the price paid for them. And that there is no set end date for any warranty on any item sold here, this also means there is no such thing as extended warranty here.

I know it's not helpful in your situation but it's chalk and cheese difference what you get here compared to there.

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I guess despite of the regulations in Australia global companies are satisfied with making less profit there. It's enough to just squeeze them harder and shake down a bit and they will cough up more money, because they are rich, so they can afford it. But where does their money come from if not from car buyers? I personally don't want to pay for someone else's misfortunes because I prefer to count on my luck and I have been more lucky with car problems than other people.

Try to figure where Honda takes back or saves what they lose on those wonderful warranties, if they indeed do spend more. I know from experience some countries that have those wonderful laws, but in practice it doesn't look so rosy at all.

It's true that the current Honda A/C is not as reliable as it should be or as it used to be. AC as a rule should, and mostly used to, last for the life of the car. Now it doesn't, but this is not the same AC and it is hardly Honda's fault, but rather the fault of government regulations which delegalized existing reliable solutions. Who should pay for the failures due to the forced introduction of the new troublesome refrigerants and overly complicated compressors? In the end the consumers will. Anyone who believes car manufacturers somehow will fund these experiments from their chest of gold they have, is deluding oneself.

SCOPESYS said:

Unfortunate situation, but maybe what is even more unfortunate & frustrating, is that all your original A/C probably needed was to be topped back up with refrigerant.
- something you could have done for yourself for about $100 (Gauge + 2 cans of Refrigerant), and having bought the initial Gauge, you would have had another few top-ups left in the cans as well for the next few years,

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I did try a few non dealer local repair shops before I went to the dealer. It appears that they can't add the Freon. 2016 model and after requires different equipments. One of them say they don't have the machine to put on, others say they don't have the specific Freon.
The fix done by TX dealer was they replaced the AC high pressure line and recharge the Freon. Their diagnosis is the leaking in high pressure line. He mentioned most of the charge is the Freon which seems to be expensive.

herox said:

1) The PA dealer shouldn't have set an expectation and may have told you incorrect information (Playing devil's advocate here. It might not be Honda America's fault).
2) Dealerships are privately owned. The PA dealer asked Honda America for goodwill and they approved it. It sounds like there was an agreement between that dealer and Honda America. The Texas dealer probably has to go through the same process for goodwill. In hindsight you should have waited for approval before going through with the repair.



No clue what the process is but the dealerships are privately owned. You paid the dealer, not Honda America. What you're asking now is for either Honda America to eat the added cost or for the dealer to give up some profit. The dealer wouldn't be paid as much by Honda America and as far as your dealer is concerned, they've given you the service you paid for and it's a done deal. Did you explain everything to the Texas dealer beforehand and did they promise you a refund when you authorized the repair for $600?

Please do keep us updated with what happens. You've asked for opinions and I don't think Honda America has done anything wrong. I do hope Honda America can still do something for you since this is a crappy situation.

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Yes, I explained to TX dealer. He understands the whole situation. He also had to send information to Honda America for the approval process. And when I asked him if I can repair first, he did told me Honda America will reimburse me later.
I guess obviously that promise is fake promise, just a way to get deal done soon, but from my end, my first priority was to get it fixed first, knowing that he can fix immediately and with not too big of cost to me $600.
Can I hold this promise to Honda America?

fuhongl said:

Yes, I explained to TX dealer. He understands the whole situation. He also had to send information to Honda America for the approval process. And when I asked him if I can repair first, he did told me Honda America will reimburse me later.
I guess obviously that promise is fake promise, just a way to get deal done soon, but from my end, my first priority was to get it fixed first, knowing that he can fix immediately and with not too big of cost to me $600.
Can I hold this promise to Honda America?

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Is your Texas dealer currently working with Honda America to get you a reimbursement? Is Honda America aware that the Texas dealer promised you a reimbursement? If the answer is yes to both then I would wait and see. You mentioned last time it took 2 weeks for you to get approval. It'll probably take around the same amount of time before you hear anything official. I would look on the bright side and relax a bit. You have a new job and your AC is working in Texas. Life is good.

I feel your pain,as both Honda and their dealers have pulled some shady stuff with me. But in all honesty, its hard enough to get them to do what they are legally bound to do, when you throw in something that they really aren't responsible for, like stuff out of warranty, your lucky if you get anywhere.

ALL OF YOU NEED TO TAKE A LOOK AT THIS! I didn't read any of the replies, but Honda is about to have a class action lawsuit against them for this AC problem. It is so widespread and it happened to me last year. I refused to have it fixed, because we should not have to pay to have a faulty AC system fixed!

OH and don't let your dealership tell you that, "A rock hit your ac condenser unit and that it's road hazard damage" because they tried to tell me that until I called corporate Honda. So many dealerships have gotten away with telling people it's road hazard damage and it's a scam!!!!!!

fuhongl said:

I did try a few non dealer local repair shops before I went to the dealer. It appears that they can't add the Freon. 2016 model and after requires different equipments. One of them say they don't have the machine to put on, others say they don't have the specific Freon.
The fix done by TX dealer was they replaced the AC high pressure line and recharge the Freon. Their diagnosis is the leaking in high pressure line. He mentioned most of the charge is the Freon which seems to be expensive.

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Not too impressed by your "local non dealer local repair shops"

The R1234YF refrigerant & manifold sets ARE READILY AVAILABLE.

Try a search on Ebay for R1234YF.

Yes the refrigerant R1234YF is more expensive than the older R123, but the non-dealer price is not that bad, and it's an easy job to do CORRECTLY yourself, and not at $125 / hr like your Dealership will charge you !!

Ldk812 said:

ALL OF YOU NEED TO TAKE A LOOK AT THIS! I didn't read any of the replies, but Honda is about to have a class action lawsuit against them for this AC problem. It is so widespread and it happened to me last year. I refused to have it fixed, because we should not have to pay to have a faulty AC system fixed!

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Can you please post the link to that webpage? I can't find that specific page. I also heard something like civic 2016 AC problem before.
Now that they treat me unfairly like this, I am going to fight to them on this!!
By the way, I also asked to speak to Honda' america's case manager's supervisor, if he calls me, I am definitely going to mention this.
I am so sick of this.

SCOPESYS said:

Not too impressed by your "local non dealer local repair shops"

The R1234YF refrigerant & manifold sets ARE READILY AVAILABLE.

Try a search on Ebay for R1234YF.

Yes the refrigerant R1234YF is more expensive than the older R123, but the non-dealer price is not that bad, and it's an easy job to do CORRECTLY yourself, and not at $125 / hr like your Dealership will charge you !!

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Good to know, next time I run out of R1234YF, I will definitely try more shops. It is just this caught me in the middle of moving, with so much things to do, didn't really check many local shops.
But sounds like at least one shop said they don't have the machine to put it on.

fuhongl said:

Can you please post the link to that webpage? I can't find that specific page. I also heard something like civic 2016 AC problem before.
Now that they treat me unfairly like this, I am going to fight to them on this!!
By the way, I also asked to speak to Honda' america's case manager's supervisor, if he calls me, I am definitely going to mention this.
I am so sick of this.

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https://www.carcomplaints.com/alert...ail&utm_campaign=20190516-honda-investigation

use this link! I did it too. The more people that do it, the more likely they can win and Honda might be forced to recall these. I also spoke with Honda corporate and they legit don't care and just said, "honda doesn't recall their own products" okay then we fight!!!!!