ResortCasual
Senior Member
- Joined
- Jun 23, 2016
- Threads
- 13
- Messages
- 278
- Reaction score
- 101
- Location
- Campbell, CA
- Vehicle(s)
- 2016 Civic Touring
Thanks for the info.Call Honda at 1-800-999-1009, that's where I initiated my first complaint. I was issued a case number and assigned a case manager. I described each infotainment issue I've been experiencing in detail, both with my dealer and Honda case manager. I've even met with in person the service manger at my dealer and Honda regional parts and service manager. This has been ongoing for months now. I hope this is fixed in January as promised. The car looks great, is fun to drive, and handles well, but the infotainment issues make the car a disappointment.
The reason I asked was I responded to a Honda Customer Service tweet from October last week and got a response back that I should contact their "In Car Technology Support" desk at 888-528-7876. Perhaps this number and the 1009 number get routed to the same place in the end.
I have not had time to call the 7876 number but I plan to this week.
I am also going in on Saturday to my local dealer for the first time to have the parking brake recall done as well as a couple of other minor things looked at and will bring up the issues with the infotainment system (mostly around CarPlay support) that I have experienced.
RC
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