What's going on Mishimoto?

[Wabby]

I jumped on an order on Blackfriday getting the catchcan.
Got confirmation with the following text:

NOTE: We are experiencing a processing delay of 1-3 days from the time a new order is placed. We will do our best to locate stock at outlying facilities in an effort to expedite your order(s), however, many customers will experience this service interruption.

Now 2.5 weeks later, I'm still waiting.
Mish do not answer on mails (sent twice to [email protected]), also tried to reach out to Nick here on the forum.

No replies.....

I see Nick is active on the forum, but that's about it.

Personally, I have no problems with delays etc, but I do want replies when I ask.

Other people waiting for their products?

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[bbdave]

Have you tried placing a call? That’s the fastest way to get issues fixed

 

[Wabby]

Have you tried placing a call? That’s the fastest way to get issues fixed

From Norway, nope.

Have had really good experience talking with them on the forum and mail earlier. Call shouldn't be necessary...

 

[gtman]

Ordered a part from them and after weeks of waiting gave up and finally got a refund.

 

[Patrick Bateman]

Their customer service is laughable. I waited about a month for a response after signing up for a bunch of BS on their site just to ask a question.

I won’t buy anything from them again.

 

[gtman]

They are definitely no PRL.

 

[ebatr24]

I had the same experience contacting them, via email and trying to talk to Nick on the forum here. Took forever to get a response, I heard calling them yields the best result. That said I made a second purchase from Mishimoto but through MAPerformance, and MAP answered for them quickly when there was a delay with my order. Learned my lesson that going through a reliable reseller is the best way to go, companies always answer their inquiries.

 

[Iilac]

Catch can seems indefinitely delayed for some reason. I cancel my order and just made my own.

 

[xGreyWorm]

I have ordered 2 parts from them a intake and a catch can and the intake took two months to hit my door step and the catch can a month and a half. Their products are on point but customer service is sub par. Jumped through hoops to contact them via email and that still took a week and a half to get a response. But their products are excellent just wish time bought to time shipped was a little more snappy. That’s was my experience.

 

[00057]

Poor customer service only makes the situation worse.

 

[gtman]

This kind of sums it up. No matter how you slice it, F is not a good grade.

https://www.bbb.org/us/de/wilmington/profile/new-auto-parts/mishimoto-automotive-0251-32001883

When I ordered their silicone intake hose, I figured it would arrive quickly since they are just one State away. The product never arrived. Glad it didn't because some members here have since stated it doesn't even fit properly.

 

[02SilverSiHB]

This kind of sums it up. No matter how you slice it, F is not a good grade.

https://www.bbb.org/us/de/wilmington/profile/new-auto-parts/mishimoto-automotive-0251-32001883

When I ordered their silicone intake hose, I figured it would arrive quickly since they are just one State away. The product never arrived. Glad it didn't because some members here have since stated it doesn't even fit properly.

wow! I remember when I preordered their intake...then canceled shortly after...glad I did.

 

[2018ST]

I cancelled an order with them after waiting for 2 months for product.
Will never do business with them again!!

 

[Ramster]

I’ve ordered my catch can since March and just got it last month. There’s some sort of back order going on but I didn’t mind the wait, it’s just a catch can. I would recommend giving them a call.

 

[Hayabusa160]

cancel it and get a radium catch can. similar price better parts.

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