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Featured Technical Service Bulletin TSB FIX for 2016 Civic Audio Issues

Discussion in 'Issues, Repairs, Warranty, TSB, Recalls' started by HondaMan, Jan 8, 2016.




  1. HondaMan

    HondaMan Senior Member

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    Honda has posted this information:

    DATE: January 8, 2016
    TO: All Honda Sales, Service & Parts Managers and Personnel
    FROM: Campaign Administration
    Re: Product Update: 2016 Civic Audio Amplifier

    Today, January 08, 2016, American Honda Motor Co., Inc. is announcing a product update for 3,703 model year 2016 Civic vehicles to improve the programming of the audio amplifier.

    Basic Problem

    An error in the power amplifier DSP (Digital Signal Processor) boot-up software may cause failed initialization at engine start, resulting in muted condition and no audio sound.

    The Repair

    Apply updated DSP Audio Software Version 3.50 to the audio amplifier via USB memory stick to affected units. A vehicle production line countermeasure was applied starting December 18, 2015 at HCM and December 16, 2015 at HMIN.

    Service Bulletin

    Service bulletin 16-001, Product Update: 2016 Civic Audio Amplifier has been posted to the Service Information System today in support of this campaign. It includes information on the tool (USB memory stick), warranty and repair procedure information related to this product update.

    Parts Information

    There are no parts associated with this product update.

    Tools Information

    Your dealership will receive a package directly from Pioneer with a USB Memory Device/Stick providing the C/M DSP Audio Software Version 3.50. The package will be arriving addressed to the Service Manager/ Service Bulletin 16-001 and will have the following information on the label:

    ATTENTION

    SERVICE MANAGER

    Service Bulletin: 16-001


    Client Notification

    American Honda expects to notify owners of affected vehicles by the middle of February 2016.

    As always, please make sure to check iN VIN status to determine if a particular vehicle is eligible for this product update.
     

    Attached Files:

    Last edited: Jan 8, 2016
    WhatTheFun, MisterScary, ctash and 16 others thanked this.
  2. dick w Senior Member

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    And so it begins. Thanks for posting! At least they are going to notify owners. Step in the right direction.
     
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  3. hondo

    hondo Senior Member

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    This is great news. I will have to check what version my DSP is tonight
     
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  4. Greg I Member

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    Great news! Is there any workaround for the meantime? Seems sound won't come back until the car is off and sits for 10-15 mins. If there is an easier way to regain it, please let us know. Thanks.
     
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  5. bmartinson13

    bmartinson13 Senior Member

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    I haven't experienced this problem, but I acquired my Touring well before the aforementioned counter measure was being applied on production lines. What is meant by "iN VIN" when checking for eligibility?

    I'll still check the DSP version, but I'd imagine it won't match 3.5 if that's the version of the patch that has been released.
     
  6. OP
    HondaMan

    HondaMan Senior Member

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    Honda uses a website called Honda Interactive Network, abbreviated "IN".

    There is a place in there where dealerships can check on a vehicle's VIN # to see if it has any recalls or anything for it!
     
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  7. guerjam Member

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    The middle of February?!? I'm not sure I can go that long with no sound. Any chance they can send me the USB stick directly? The procedure looks pretty straight forward. :)
     
  8. OP
    HondaMan

    HondaMan Senior Member

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    If you are experiencing this issue, you won't have to wait until February!

    That is when they will let people know if they are affected if they aren't experiencing it already!
     
  9. guerjam Member

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    Thank you so much for the information! I already contacted my local service dept. and they can't wait to fix it for me. Excellent service!

    Thanks again!
     
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  10. Billy4202

    Billy4202 Senior Member

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    Can you go to any dealer to get TSBs done, or does it have the be the one your purchased from?
     
  11. dick w Senior Member

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    Any dealer is obligated to perform warranty work. The one you bought it from may be more accommodating about scheduling, loaner, etc.
     
  12. RedTouringMA

    RedTouringMA Senior Member

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    Downloaded this and emailed it to my Honda Dealers service manager. I experienced the failed volume today for the first time. Hopefully he's heard of this and can fix it!
    So weird, my car was fine for 3 weeks then suddenly its gone nuts on the infotainment :(
     
  13. timcole421 Senior Member

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    My EX-T was delivered Dec 29th and I have had zero infotainment issues. Perhaps mine already has the "fix".
     
  14. RedTouringMA

    RedTouringMA Senior Member

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    When was it built tho, Mine was built October 2015 Delivered December 14 to me.
     
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  15. dick w Senior Member

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    This fix is specific to the amplifier that is specific to the Touring. EX-T not subject to this problem/fix because it doesn't have the affected amplifier.
     
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