Received V1.2 Tuner, no response on Stage 1 request.

[seagelcg]

@Two Step Performance I placed the order for a Ktuner V1.2 on 6/20 and received the following business day! Thank you for that.

I've attempted to reach out to TSP through their Contact Us page (6/25) as well as Emailing [email protected] (6/26), including the ECU, Serial, Software numbers in the email. Any updates are appreciated!

Thanks

-Chris

p.s. I have checked my Spam/Junk folders incase it got caught in that web but nothing. I whitelisted the info@two..... address just incase.

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[gtman]

You've posted about this in a few threads now. Have you reached out to TSP customer service? They are a reputable company and I'm sure they'll take care of it.

 

[ihtzchris]

This is happening to me where I placed an order for the V2 and they cancelled the shipping and I am trying to figure out why, The payment went through and everything but they are not responding my email and fb messeges

 

[ihtzchris]

I did

 

[Two Step Performance]

This is happening to me where I placed an order for the V2 and they cancelled the shipping and I am trying to figure out why, The payment went through and everything but they are not responding my email and fb messeges

Sorry for the trouble. I have yet to be able to identify either of these cases by viewing our emails or Facebook messages but if you will please PM your order numbers over we are happy to help get you straight.

 

[seagelcg]

Late response. I was getting a response after a few days but my hotmail and gmail filtering was blocking their emails, regardless if I whitelisted them (using my phone) or not. I ended up using my iCloud to receive their messages. Apple isn't as picky about the message.

Its best to use a computer and whitelist the email address and go from there.

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