Planet Honda, Union, New Jersey does horrible service

  1. Yenkoray

    Yenkoray Member

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    #1 Yenkoray, Dec 27, 2019
    Last edited: Dec 27, 2019
    Had my valve cover gasket replaced due to a oil leak. Take a look at the quality service work at Planet Honda in Union, NJ. All the cover bolts were loose. Battery negative was loose. The wiring was routed wrong. Rubber hose was broken. Bolts were loose attaching the steel vacuum lines. Had to go back to redo. A few days later I decided to see if it was leaking oil again and to my surprise it was. So I took cover off and notice that that hose to the pcv was just laying there With the spring clamp so I reattached it. I have been checking every day and no leaks so far. No wonder people don’t trust dealerships.

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  2. Hayabusa160

    Hayabusa160 The Master

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    yea...thats a shitty dealership i talked to them when i was buying a ctr and i did not get a good vibe at all. it seemed like everyone from sales was from the hood. i cant imagine what the service department would be like if that was the case.
    you best bet is to contract honda and bring this up.
     
  3. Si_chRis

    Si_chRis Senior Member

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    Wow, hopefully the harness was re-routed correctly and the hose fixed.

    This reminds me of when I had warranty work done on my previous Subaru BRZ. After getting the car back, I found the wrong oil filter used (BRZ used a seperate part # from all other Subaru models), multiple engine harness tie down clips cut clean off since the tech was too lazy to detach them correctly, and a cam sensor that had the insulator on the wire harness stripped down to bare copper.

    It just amazes me the amount a bad work dealer techs do :doh:
     
  4. OP
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    Yenkoray

    Yenkoray Member

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    I brought the car back and it was done correctly. However, imagine all of the people that don’t check under the hood after they have their car serviced at the dealership. They drive off trusting that their dealership did quality work then a few days later stuck on the side of the road not knowing what happened. I have no faith in dealerships. The service department has no quality control.
     
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  5. ToofHurts

    ToofHurts Senior Member

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    Damn. I need to bring my car in for it's first service. I also live in NJ. I need to do some research now.
     
  6. Mat8754

    Mat8754 Member

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    Went there once for an oil change for my Civic LX 2 years ago. They had the car for 8 hours and when I went back said they were "really busy and would get to it eventually". Super rude so I just took the car from them right then and never went back. I would never take my Type R there. Had a decent experience at DCH Honda in old bridge, might want to check them out. I moved and now the dealer closest to me is autosport Honda but I've never paid them a visit yet. I try to avoid the dealer as much as possible because more often than not it's a terrible experience and the car comes back with new issues. Glad you got your car sorted out though!
     
  7. OP
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    Yenkoray

    Yenkoray Member

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    If it’s just an oil change, try to do it yourself. I only use the dealers for warranty work . Maintenance (oil, brakes, etc) I do myself
     
  8. PwrOfDreams

    PwrOfDreams It ain't a Type R then it ain't a tight car

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    I do the same thing. The maintenance stuff I either do myself or have my trusting mechanic to do it. The warranty stuff I leave for the dealership. Good thing that this car don’t need much warranty work. I have experienced missing clips, screws and bolts whenever they touch anything in the motor. My warranty will expire soon so no need for me to worry about dealership techs messing up my stuff.
     
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  9. PwrOfDreams

    PwrOfDreams It ain't a Type R then it ain't a tight car

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    With that type of shoddy workmanship. Pray that they don’t drop anything in the engine while they were replacing the valve cover gasket like bolts , clips or debris.
     
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    Yenkoray

    Yenkoray Member

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    #10 Yenkoray, Dec 28, 2019
    Last edited: Dec 28, 2019
    Its a good chance that they did. I also hope they torqued the valve cover bolts to spec but time will tell
     
  11. josh8604

    josh8604 Senior Member

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    Sorry to see this happen. This is why I don't trust dealerships, I know not all are the same but when you represent a brand like Honda you should take pride in your work!
     
  12. Poogles86

    Poogles86 New Member

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    If you're looking for a new dealer to take your car to I'd recommend DCH Academy Honda in Old Bridge. I bought my 9th Gen Si there and have been having it serviced there as well with no complaints.
     
  13. 9000RPM

    9000RPM Senior Member

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    That sucks man. Any good dealerships in Central Jersey? I think the Hondabond on my oil pan failed. Looking for a good place to bring it to in the Spring time.
     
  14. OP
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    Yenkoray

    Yenkoray Member

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    thanks
     
  15. Whiting087

    Whiting087 Member

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    So far I’ve been satisfied with Causeway Honda (rte 72, Manahawkin). It’s twice the distance than my nearest dealer (Toms River Honda), but the shop/service reps/waiting areas are much more professional and not as “dated” as the Toms River one...plus they have Express Service.
     
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