Oil Dilution Recall Updates

[SCOPESYS]

Your not completely wrong in your statement. I don't think ktuner markets to new comers. They expect the people buying their product to already know how to do these things. There was kind a lot of "figuring it out on my own" when I got my ktuner and flashing an ecu for the first time ever. Great product but the directions deff don't accommodate for learner's.

That is unfortunate, and is typical of something developed by a TECHIE, who is obviously familiar with their own product, but who fails to appreciate that not everyone else, especially new users, may need to be educated and brought up to speed with a detailed set of instructions / Manual.

The "email us, and we will take care of you on a one -by-one basis, is both inefficient and not scale-able to a larger market. While Personal attention to individual customers is commendable ( are rare these days), it can be very frustrating to customers who just want the information they need to get on with life, without having to enter a series of email exchanges.

It give me the impression that Ktuner is "making it up as they go along" and really do not have their act together. Hope I am wrong, but its the Vibe they are putting out.

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[marauderguy]

I'm really not sure what all the confusion is about. In the very first post, Ktuner was very clear in what he needed done.

I had my bandaid performed 3 weeks ago and reinstalled my 21 map within 2 days. I don’t consider 2 emails to be a series of email exchanges. They needed one on one communication to determine all of the different software numbers that Honda was using for the recall.

Sometimes people are asking the same questions repeatedly when the answers have already been given. For those that own Ktuner, not everything needs to be asked here. Try emailing them.

 

[LilToTo17]

@KTuner

I do not have Ktuner, but what I find strange, is that so many who do have Ktuner, are finding the need to ask in the forum, how to deal with Ktuner & the Oil DiIlution issue, or in fact, how to deal with any time that their tuned car needs to go back to the dealer, where they might detect Ktuner, and give the owner "a hard time".

Since this is such a common issue, and so important to get right (if for nothing else but for warranty appearances) and there is so many questions about it, could I suggest to the Ktuner Developers that they produce a DETAILED set of instruction on exactly what steps need to be taken and how to do it, and either post it on this forum, or a link to it from their website ... and then get this forum Admin to make it a Sticky.

This should Not be something that is left to getting wrong, and there should not need to be so many asking the same question as to how to proceed.

I would consider Ktuner, but one major thing that puts me off, is the seemingly vague directions from Ktuner, about dealing with such issues.

Lol Ktuner has already told the people what to do. But it’s up to the people to understand. Flash back to stock, take it in for service, update Ktuner and reupload flash tune. Simple as that and if people still have questions then idk.

 

[gtman]

Lol Ktuner has already told the people what to do. But it’s up to the people to understand. Flash back to stock, take it in for service, update Ktuner and reupload flash tune. Simple as that and if people still have questions then idk.

If that's the case, that's awesome. But last I heard Ktuner is still asking people with the base 1.5's to contact them for more information. I think that's the confusing part.

 

[dallasjhawk]

@KTuner

I do not have Ktuner, but what I find strange, is that so many who do have Ktuner, are finding the need to ask in the forum, how to deal with Ktuner & the Oil DiIlution issue, or in fact, how to deal with any time that their tuned car needs to go back to the dealer, where they might detect Ktuner, and give the owner "a hard time".

Since this is such a common issue, and so important to get right (if for nothing else but for warranty appearances) and there is so many questions about it, could I suggest to the Ktuner Developers that they produce a DETAILED set of instruction on exactly what steps need to be taken and how to do it, and either post it on this forum, or a link to it from their website ... and then get this forum Admin to make it a Sticky.

This should Not be something that is left to getting wrong, and there should not need to be so many asking the same question as to how to proceed.

I would consider Ktuner, but one major thing that puts me off, is the seemingly vague directions from Ktuner, about dealing with such issues.

ummm, they have posted in multiple threads even created a thread (you know, the one you are commenting in) and post on facebook about this. Its always the same, if you get the update, flash stock, email ktuner after the update and follow the emailed instructions. FYI, Ktuner is the only company even talking about this, Hondata hasnt said a word and is "working" on it. Ktuner has been at the forefront of this and already has updated their tunes to accommodate this update.

Your not completely wrong in your statement. I don't think ktuner markets to new comers. They expect the people buying their product to already know how to do these things. There was kind a lot of "figuring it out on my own" when I got my ktuner and flashing an ecu for the first time ever. Great product but the directions deff don't accommodate for learner's.

They have multiple how to videos on their website, if people can't follow instructions thats on the you. Good luck finding "how to's" from the other company lol.

 

[LilToTo17]

ummm, they have posted in multiple threads even created a thread (you know, the one you are commenting in) and post on facebook about this. Its always the same, if you get the update, flash stock, email ktuner after the update and follow the emailed instructions. FYI, Ktuner is the only company even talking about this, Hondata hasnt said a word and is "working" on it. Ktuner has been at the forefront of this and already has updated their tunes to accommodate this update.

They have multiple how to videos on their website, if people can't follow instructions thats on the you. Good luck finding "how to's" from the other company lol.

Lol people just are to lazy to look up info that’s already been out for what a week or two already

 

[KTuner]

There's nothing vague here at all. Nothing unexpected. Honda has pushed out updates, some of which we do not have yet. We asked those who are getting the updates to contact us so we can verify the version they've been updated to and receive instructions from there. You know, an extra step to ensure everyone is being handled properly at our own expense in time. When we're done verifying those updates we'll give an ALL CLEAR.

 

[joshhjackson2112]

ummm, they have posted in multiple threads even created a thread (you know, the one you are commenting in) and post on facebook about this. Its always the same, if you get the update, flash stock, email ktuner after the update and follow the emailed instructions. FYI, Ktuner is the only company even talking about this, Hondata hasnt said a word and is "working" on it. Ktuner has been at the forefront of this and already has updated their tunes to accommodate this update.

They have multiple how to videos on their website, if people can't follow instructions thats on the you. Good luck finding "how to's" from the other company lol.

I used the videos, followed the directions the best I could with a product I knew VERY little about. I had to reinstall the software a few times and I stumbled with the flash for reasons I cant remember or explain. I am not doubting that any issues I had with the install was user error. All I know is, when I finally flashed everything correctly, I felt like I was just faking it till I made it lol. In the end I had to figured the parts I was confused about on my own. You are right, those mistakes ARE on me. I am more of a mechanical guy than a computer guy. I shouldn't blame Ktuner for my own retardness nor was it my intention to. Now, the tuning process is all a breeze and I understand it completely. When I went back to reflash for my 02 sensor last month, it was simple with no hiccups. I love the Ktuner product and have zero bad feelings about it. Worth every cent.

 

[KTuner]

I used the videos, followed the directions the best I could with a product I knew VERY little about. I had to reinstall the software a few times and I stumbled with the flash for reasons I cant remember or explain. I am not doubting that any issues I had with the install was user error. All I know is, when I finally flashed everything correctly, I felt like I was just faking it till I made it lol. In the end I had to figured the parts I was confused about on my own. You are right, those mistakes ARE on me. I am more of a mechanical guy than a computer guy. I shouldn't blame Ktuner for my own retardness nor was it my intention to. Now, the tuning process is all a breeze and I understand it completely. When I went back to reflash for my 02 sensor last month, it was simple with no hiccups. I love the Ktuner product and have zero bad feelings about it. Worth every cent.

If you can recall anything you got hung up on specifically shoot us an email with that info. We're always trying to improve the messages in the software to make things go as smoothly as possible.

 

[RallyeX]

They already updated it lol. If you take you car to get the oil bandaid fix then flash back to stock, take it to then to do their thing, update ktuner to latest program, reupload tune and then reflash onto car and all done.

Thank you sir!! I received no info regarding this and couldnt find anything. I appreciate it.

 

[cameljockey1]

I am really not going to the dealership just for this. And i really dont think it will help at all. I always start my car 5 to 10 minutes before i even start driving. Do i really need/have to get this tsb done? @KTuner thank you. I have the Si

 

[KTuner]

The TSB is to help the engine get to operating temperature quicker, so that is completely up to you!

 

[deathjam4]

hey i just had my recall done is there anything i can do to help with the updates for the cars ? mine is a 2017 hatch back sport. my oil was massivly diluted to the point i figured the oil warning was about to sound. think the only reason it did not go off was cause i was using amsoil. Any ways if there is anything you need get in touch with me. I have the v2 touch screen ktuner.

The TSB is to help the engine get to operating temperature quicker, so that is completely up to you!

 

[apexit53]

hey i just had my recall done is there anything i can do to help with the updates for the cars ? mine is a 2017 hatch back sport. my oil was massivly diluted to the point i figured the oil warning was about to sound. think the only reason it did not go off was cause i was using amsoil. Any ways if there is anything you need get in touch with me. I have the v2 touch screen ktuner.

Oil warning light wont come on if the car is over full, but it comes on generally if it dips below a point. The car cant distinguish if there is oil of fuel in the engine.

 

[KTuner]

We're still finding that some members are contacting us with softwares we didn't even know existed, so agree or disagree, we're still doing this one by one. Notice there aren't customers complaining of error codes and related issues.

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