velredrx8
Member
- Joined
- Nov 28, 2015
- Threads
- 7
- Messages
- 40
- Reaction score
- 21
- Location
- canada
- Vehicle(s)
- 2016 honda civic touring, 2004 rx8, 2012 honda civic, 2005 toyota tacoma
- Thread starter
- #1
I've had a honda vehicle in my driveway since 1984, needless to say I've owned several honda cars. Today I've decided to never buy another because of the dealer, the other dealers are too far away even this one is a 2.5 hour drive from here. My car is at the dealer for multiple problems they told me that i had so many codes that they had some trouble to diagnose ( it's a 2016 civic touring).
The problem that pissed me off is that the motor in the driver's seat is not working well and making a lot of noise. I called the dealer before the warranty was over, told them about it and asked for them to put it in the system so that it will be covered, they said ok. I work all week and can't make it to the dealer often. I also have the 4 year extended warranty on the car. I brought it in for the recall and told them to check the seat which they never did. Today it was towed for the second time in a month, and I told them to check the seat again. They told me the motor of the seat has to be replaced and you have to change the whole seat because it's not sold seperately. The cost to me was $1400.00 because the warranty was over, I explained to them that I had called them during the warranty period and they told me that that doesn't count because they have to diagnose it themselves, so why did they not tell me that when I called, they had no answer, also why does the extended warranty I took doesn't cover it. It seems the extended warranty is totally useless. They actually told me that the extended warranty is covering the work that is being done on it now, they are changing the injectors and other stuff in the engine but that to me is powertrain stuff and is covered 5 years with the original warranty.
I contacted the honda main office to complain, they opened a file and e-mailed me asking me to send them the diagnosis from the dealer, the dealer doesn't want to give me the diagnosis paper, they said that they have to send it themselves. I e-mailed honda canada back and explained to them that I can't get the diagnosis, now I'm waiting to see what happens.
The problem that pissed me off is that the motor in the driver's seat is not working well and making a lot of noise. I called the dealer before the warranty was over, told them about it and asked for them to put it in the system so that it will be covered, they said ok. I work all week and can't make it to the dealer often. I also have the 4 year extended warranty on the car. I brought it in for the recall and told them to check the seat which they never did. Today it was towed for the second time in a month, and I told them to check the seat again. They told me the motor of the seat has to be replaced and you have to change the whole seat because it's not sold seperately. The cost to me was $1400.00 because the warranty was over, I explained to them that I had called them during the warranty period and they told me that that doesn't count because they have to diagnose it themselves, so why did they not tell me that when I called, they had no answer, also why does the extended warranty I took doesn't cover it. It seems the extended warranty is totally useless. They actually told me that the extended warranty is covering the work that is being done on it now, they are changing the injectors and other stuff in the engine but that to me is powertrain stuff and is covered 5 years with the original warranty.
I contacted the honda main office to complain, they opened a file and e-mailed me asking me to send them the diagnosis from the dealer, the dealer doesn't want to give me the diagnosis paper, they said that they have to send it themselves. I e-mailed honda canada back and explained to them that I can't get the diagnosis, now I'm waiting to see what happens.
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