You don’t complain which is good but there a quite a few on here and on FB that do and it’s just funny is all that they have the quiet version and complain about it being way too loud lol like come on
There is NO way the 27won exhaust will have "No Drone." Just stay OEM
I have already stated above that I don't think 27won will make an exhaust with NO drone. I also already have the map exhaust. That's why I'm talking about it....There is NO way the 27won exhaust will have "No Drone." Just stay OEM
Maybe there should have just been 2 options. Full on race or Stealth. I dont want to go through the hassle of switching out for stealth but I do wish I knew the difference. I dont think the stealth will be much quieter. The drone is probably still existent.
I can't compare street to stealth but can tell you I didn't notice any drone with the stealth setup. In my opinion stealth with a catless downpipe was far from quiet but we know that kind of thing (loudness) is subjective.
very true loudness is definitely subjective!
I think we can send out shirts to everyone involved
-Ian
Uh oh..... By coated tips you just mean the black tips right!? Or they discontinued the blue tips as well? I ordered the blues and i hope they still have those. And woow. Sorry to hear that man.So let me start by saying again as I stated in my initial review that MAP makes a quality product and I would be 100% pleased with my purchase except for the fact that it is a bit too loud for my taste. They have the tone down pat and even though I wasn't sold on the quad tip design at first it actually looks pretty good in person.
That being said @MAPerformance @Daelen@MAP your customer service is actually trash tier. You guys are totally reactive and seem to ignore anything that doesn't shine bad PR on your company.
So I've been following this group buy since it was just a poll in the Si forums. I believe decibel readings were promised but they were not listed in the main post of the group buy. (Now upon searching I do see that they were posted *somewhere* in this sea of 65 pages, but why were they not put on the actual product listing?) I was on the fence between the stealth and street options but based on the responses that I was seeing it looked like street would best fit my preferences. Also, I was out of the country for nearly the whole month of October and did not want to miss out so I just went with my gut and bought the street.
Anyway delays pop up, months pass and then people started receiving damaged/missing mid pipes and tips. Rightfully people were pissed and MAP scrambled to "make things right" MAP offers to re-coat the inferior black coating with higher quality coating anytime down the road (important later). The only problem is there were never any updates sent out to anyone and I guess you were expected to follow and complain on this forum if you wanted an update. Then people started getting their exhausts in seemingly random order instead of FIFO. I'm pretty sure this was probably due to the manufacturing process and making like pieces together however again there was no communication and people were left to guess if they were passed over or what. Anyone who complained seemed to get the white glove treatment and get priority over everyone else so they would stop making noise. I think I left a comment to that effect and would you believe it, I was magically contacted by MAP support apologizing for the delays and was told I would be given a $50 gift card for my troubles and my exhaust would be shipping is 2-3 weeks due to re-coating my black tips.
2-3 weeks pass and I get my exhaust right on schedule. Great! I installed my exhaust and am loving it and spend the day driving around but god damn is it loud. Way louder than I had expected. I also did not get my $50 yet, so I reply to the last email sent to me by MAP and ask for my gift card and if it would be possible to either exchange the street for the stealth or purchase just a stealth section. The response?
"Gift card sent! I cant take back that one but I can get you a good deal on a stealth section!"
That's it. Nothing about what the "deal" was or anything. It's totally reasonable to not take back a used exhaust and I am willing to pay out for a stealth section so I promptly respond asking him to elaborate on hooking me up with a black tip stealth section.
6 days later...
"<part number> - i'll give you 10% off"
Again... that was the entire email after no communication after 6 days. Did not try to initiate the transaction or anything, just a one liner... So during the 6 days of waiting it dawned on me that if I just got the axle back I would be stuck with it since if I flip it, no one would want to buy part of a custom exhaust and then have to fab it to custom pipes. Also I noticed he did not say BLACK tips, so I check the exhaust on the MAP website and see that there is no black tips available. I reply to the email asking for a quote on the entire exhaust and also to confirm that I would be replacing my street black tips with a stealth black tips.
This time It only takes a day. He responds with "Unfortunately this is with regular tips. We do not offer a coated tip any longer due to the issues we have had"
So at this point I'm pretty content with the fact that they don't give a shit about me or this mess of a group buy anymore but I figured I would ask. I pointed out that myself along with at least several others feel that the volume was misrepresented by the initial video and listing. Although this is not quite the same case, MAP stated that they would be fixing anyone's original black tips that needed to be re-coated because they were damaged so they were most definitely still able to offer me a black tip. I would understand discontinuing it going forward but this is still part of the group buy. He also did not answer my question about pricing for the full exhaust so I ask again... After all this talk about making it right, it sure doesn't seem like they care at all.
6 days later....
No response. Yup I guess they don't care.
/rant
Btw I might as well ask while I'm at it. Where's our t-shirts?
I believe "coated" refers to black tips but you would have to reach out to them to be sure. Hopefully they respond faster then they do to my inquires.
Again I do not regret my purchase, I actually really like the exhaust. It's the fact that they keep talking about making things right and having great customer service but I've yet to see that. It would be one thing if they just did not communicate and leave a week+ between contact. Shit, I wouldn't even be as pissed if they just responded and said too bad, no more black tips and that's that. It is the fact that they keep saying "We care, we're listening to you, we're going to make this right". Those words mean nothing if you don't act on them. 1 line half answer responses a week apart doesn't seem like the definition of making things right.
I am very sorry to hear that. But my experience with their customer service has been completely different. I get quick replies and they have been very willing to correct their mistakes thus far for me. I have been frustrated by the numerous issues with my order but I have actually been impressed by the customer service that I have received.
