***MAPerformance Civic SI 1.5t Catback Release and Group Buy!***

[CrippleRipple]

Received my package this morning and took a quick peak at the muffler at lunch......Burnt Blue tips. I did not have time to go through everything and check the rest of the parts.

If the exhausts weren't done yet why did they start shipping? I don't even know what to say anymore man....

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[lurker_j]

Tips have arrived. Starting to fab them up now.

These look great, I kinda wish I went this route now. Maybe sometime down the line

 

[MAPerformance]

It's not an issue if it was done or not. There were notes that your's had to go to coating, and was missed. There were two that were missed. Yours was one of them. I am extremely sorry for the mistakes, but I have informed you several times of what options you have. Just let me know, and we can work with you.

Received my package this morning and took a quick peak at the muffler at lunch......Burnt Blue tips. I did not have time to go through everything and check the rest of the parts.

If the exhausts weren't done yet why did they start shipping? I don't even know what to say anymore man....

 

[Gagerr]

Another month till I get the black tip exhaust probably yay

 

[MAPerformance]

A month???? Incorrect

Another month till I get the black tip exhaust probably yay

 

[N0TYPR]

A month???? Incorrect

Am I getting it by Christmas? No rush since I won’t install it post winter anyways

Could you post a pic of the ceramic DP of mine? If it’s done that is

 

[jgreen16]

@MAPerformance / Ian

"Working with customers? Repeat after me: not every customer is worth having."

This was an exact quote from one of the principals of an audio company, and one where I have bought several components, in regards to difficult customers. Come on people, sometimes stuff happens. They aren't necessarily out to screw you. Deal with people the way you would like to be dealt with. Plus, it's the holidays, show your fellow man some forgiveness!

 

[moloukhya]

Tips have arrived. Starting to fab them up now.

Thanks for the updates/pics! Super excited to receive everything but understand it takes time to be done right. Thanks for all the hard work!

 

[givemeadollar]

A month???? Incorrect

I sure hope it doesn't take a month!

 

[360glitch]

Installed mine today. The recommendation for the "stealth" option with a catless downpipe was spot on. I was worried it would be too quiet, but that is not the case. Zero highway drone. Well done MAP.

 

[MAPerformance]

Glad to hear!

Installed mine today. The recommendation for the "stealth" option with a catless downpipe was spot on. I was worried it would be too quiet, but that is not the case. Zero highway drone. Well done MAP.

 

[fretcrazy]

So much negativity floating around these recent posts...let's change that for at least one.

Did I have a missing midpipe section when it first arrived? Yes. Did they have one AT MY DOORSTEP no less than 24hrs after informing MAP Customer service? Also a resounding YES. This wasn't some botched launch, a 'bait and switch' scheme nor some cynical subversive plot to dash the hopes of all CivicX owners. Minor mistakes were made, as with any company doing a product launch of this magnitude. It's not the very, very (very) minor mistakes we should focus on, rather HOW they stepped up to the plate and handled these issues in amazing fashion. Communication from the entire support team is better than I've ever experienced with any vendor, auto-accessories or otherwise, and I tip my hat to ALL you beautiful people at MAPerformance.

 

[Johncarter269]

Patiently waiting at my #29 spot on the list. I have no praise to give as I have nothing to show for my $ as of yet. I look forward to a quality Turbo back system that hopefully arrives soon. That is all

 

[MAPerformance]

Very much appreciated sir. I know it's tough to spend this amount of money, wait longer than was told, to receiving something you didn't even order. Or missing a part to get it installed. I would just as equally be disappointed. But we honestly DO care. It's heart breaking when we think we made every step to eliminate any issues, just to find one slip behind the cracks. But as he said, this is a massive group buy. Lots of different configurations, tip options, and two different chassis. I caught Daelen this morning go over the entire system with our shipping guys again, ensuring that we are learning from this.

So much negativity floating around these recent posts...let's change that for at least one.

Did I have a missing midpipe section when it first arrived? Yes. Did they have one AT MY DOORSTEP no less than 24hrs after informing MAP Customer service? Also a resounding YES. This wasn't some botched launch, a 'bait and switch' scheme nor some cynical subversive plot to dash the hopes of all CivicX owners. Minor mistakes were made, as with any company doing a product launch of this magnitude. It's not the very, very (very) minor mistakes we should focus on, rather HOW they stepped up to the plate and handled these issues in amazing fashion. Communication from the entire support team is better than I've ever experienced with any vendor, auto-accessories or otherwise, and I tip my hat to ALL you beautiful people at MAPerformance.

 

[Uncle Si]

Same here man.
I've worked in manufacturing for 20 years and these things happen. It's how you respond to your mistakes that make or break you.
I know there are people at MAP that feel bad about this and it hurt their bottom line. They have handled these hiccups in the best way possible. I'm sure they've tweaked their process in order to limit future mistakes of this kind.
just the nature of the business.

So much negativity floating around these recent posts...let's change that for at least one.

Did I have a missing midpipe section when it first arrived? Yes. Did they have one AT MY DOORSTEP no less than 24hrs after informing MAP Customer service? Also a resounding YES. This wasn't some botched launch, a 'bait and switch' scheme nor some cynical subversive plot to dash the hopes of all CivicX owners. Minor mistakes were made, as with any company doing a product launch of this magnitude. It's not the very, very (very) minor mistakes we should focus on, rather HOW they stepped up to the plate and handled these issues in amazing fashion. Communication from the entire support team is better than I've ever experienced with any vendor, auto-accessories or otherwise, and I tip my hat to ALL you beautiful people at MAPerformance.

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