lowrysam
Senior Member
- First Name
- Mike
- Joined
- Nov 1, 2017
- Threads
- 7
- Messages
- 71
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- 36
- Location
- Orlando, FL
- Vehicle(s)
- 2018 Honda Civic Si Coupe (Black) w/ HFP package
- Vehicle Showcase
- 1
I did all of these things. I've tried numerous Compatibility modes in Windows. I completely reinstalled windows and started fresh. It still doesn't work. What I get now is the user name fills in automatically with whatever I typed in last and another window pops up saying "incorrect password" despite having typed nothing in yet. When I type my password in, The buttons are still grayed out and I can't click them.An email might have saved you a few hours.
Download the current software from the website, install the drivers at the end of the install, and try again. Regardless of whether you downloaded it previously or not.
You can also have the device plugged in before you launch the software and if possible make sure it's the only USB so there's nothing else possibly interfering.
How do I have a password? I plugged the device into my desktop and tried the software and it worked fine. I was able to register. Before you blame the USB ports on the laptop, I plugged multiple devices (hard drives, mouse, game controller) into the USB ports on the laptop and they all worked fine. So there is something else incompatible in the OS. The only version of Windows I can install is the Fall Creators Update. Is this the issue?
EDIT: email sent. But I put this here too in case anyone else has a similar issue.
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