SteelxCityxPro
New Member
- First Name
- Josh
- Joined
- Jun 16, 2017
- Threads
- 1
- Messages
- 2
- Reaction score
- 20
- Location
- Pittsburgh, Pa
- Vehicle(s)
- 2017 Honda Civic Hatchback Sport
- Vehicle Showcase
- 1
- Thread starter
- #1
So i purchased a ktuner V2 the other night i set everything up and went to flash a new tune to the car. When the progress bar finished a message came up saying "Failed Tune" and the car went into recovery mode (which i didn't know at the time) which makes the car inoperable. I contacted support through ktuners website and almost instantly got an email back asking what i had done and things i could try to get the car up and running again. Long story short i ended up talking to this same guy from support (which i later discovered was the developer of the unit as well) for well over 6 hours in total trying to get the car to work (Not his fault i'm super new to modding cars and have no experience with tunes). It ended up being the sd card in the ktuner unit and once i got a new sd and threw it in it worked flawlessly. I normally don't really post reviews or anything on websites but this guy from ktuner was an all star I was super worried i had done something wrong that messed my brand new car and he stayed on the phone/email with me for multiple hours trying to get my car back up and running and i cant thank the guy enough. So just wanted to let ppl know about the great customer service that also comes with the ktuner products the guy not only dealt with my endless questions but also took time out of his personal life just so i could get the issue worked out. And as for the actual product itself JESUS it makes such a difference almost feels like a whole different car! Couldn't be more happy with the product and support of Ktuner 100% giving a 5 star review!
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