Did you request your "complimentary" OWNERS MANUAL within 6 months of purchasing your car?

  1. Boosted1one

    Boosted1one Member

    Joined:
    Apr 6, 2019
    Posts:
    38
    Thanked:
    3
    Location:
    SoCal
    Car(s):
    Civic Si 2017
    #1 Boosted1one, May 17, 2019 at 1:09 AM
    Last edited: May 17, 2019 at 1:23 AM
    [Didn't know what forum to ask this in. Mods feel free to move this if need be.]

    I bought the Civic Si the first month it came out in 2017. Excited, I read what I thought was the "owners manual" found in the glovebox. I read that thing front to back a number of times. I found it odd that it was super generic, encompassing basically all 10th gen Civics. However, I didn't think much of it and chocked it up to Honda just being cheapy since the Civic is their "economy line". (It did make the Si feel less special though) :*(

    Just recently while looking at my "manual" I noticed in (very fine print) on the first couple pages it says something along the lines of: "free Owners MANUAL but it must be requested through corporate Honda within 6 months of purchasing vehicle"

    I flipped to the front of what i was holding and.. thats right.. I was holding the Owners GUIDE, not the Manual!

    I reached out to Honda via email and no dice on sending an upset and dissaponted customer his Owner's Manual.

    Really Honda? Penny pinching, and shady practices?

    One would think buying a $20k+ vehicle. The OWNER would at least be privy to the MANUAL of said vehicle.

    You know like how it comes with almost everything else sold in the 1st world.


    Did anyone actually know to get theirs during the free period??? How did you know to do so?
    Or am i the only person who managed to overlook this?

    ~~~~~~~~~~~~~~~~~
    Can this be a lawsuit?

    Honda obviously shady here, making the availability of the manual as discrete as possible and a deadline of a 6 months??? What changed? Im still the owner!

    Seems we should be entitled the manual of operation to the vehicle we purchased. No matter what the date is.

    Footnotes/addons:

    [The manual cost $50-70. Its not a great deal of money, and that isn't what this is about. Has Honda sunk so low as to not even provide the owners manual to the first owner who purchased the car?]

    [I understand this "owners manual" may be more like the old school HELMS technical vehicle manuals used by Honda service techs. It is true that this manual may be of little interests to a majority of vehicle owners, (which explains the penny pinching) but it doesn't mean Honda should make those who do want it pay for it when originally its given for free.

    I've had a HELMs for all my previous Hondas, and theyve proven invaluable time and again.

    Honda needs to correct this and completely remove the current limited 6 month window frame to get a free manual from date of new vehicle purchase.

    If they know its right for the owner to have the owners manual during the first 6 months that they are willing to give it (like they should in the first place) why not later down the line?

    Any lawyers out there with me on this??
     
  2. justasimpleman

    Joined:
    Apr 7, 2019
    Posts:
    38
    Thanked:
    14
    Location:
    lost
    Car(s):
    2019 civic sport mt
    Lawsuit? Really?

    You said yourself that it must be requested in the first six months, you missed the boat.

    It’s probably something by request only, because most of the info is available online, so they don’t want to waste paper to print copies for every vehicle manufactured.
     
    civicls and SI_honda_2k17 thanked this.
  3. shoegazer

    shoegazer assistant to the assistant manager

    Joined:
    Sep 5, 2018
    Posts:
    181
    Thanked:
    86
    Location:
    Raleigh NC
    Car(s):
    2017 Civic LX Coupe 2.0 (manual)
    I did request mine and was glad to receive it. The print and pictures were so small that I just referred to the .pdf Even so... it was still somewhat generic but more specific than the 'guide'.
     
    Boosted1one thanked this.
  4. Gruber

    Gruber Senior Member

    Joined:
    Jan 27, 2018
    Posts:
    785
    Thanked:
    466
    Location:
    TN
    First Name:
    Mark
    Car(s):
    2018 Honda Civic Sport Touring; 2009 Honda CR-V EX-L
    #4 Gruber, May 17, 2019 at 3:25 AM
    Last edited: May 17, 2019 at 1:27 PM
    Have you also missed the electronic version of this manual, which should be included on a CD with the new vehicle, but is also available online? From your post I gather you don't know the contents of the Owner's Manual, so it looks like you don't know you can read it right now.

    No, it is not the information useful mostly to technicians and sdvanced DIY users. In fact, it contains less maintenance information than such manuals used to some time ago. But, it should be read by all owners. Service manuals are available too, for a bit more money, and you can't get them for free online, at least not legally.

    Obviously, Honda is saving several dollars per car here, under the pretext of saving the trees. Unfortunately, I dump every week a dumpster full of junk paper advertising of zero interest to me, but I have to pay very high extra fees for the paper that may actually be seful, or convenient, such as some bills or manuals that I need to print myself.

    Yes, I knew this and I ordered my manual after buying the car. For the hatchbacks including TypeR it is 1.5" thick and weighs 1 lb 12 oz (0.79 kg).*. 799 pages.

    It's so big because it describes all hatchback trims. Two engines , 2 main infotainment variants and a multitude of other differences. A lot on audio, Bluetooth, Sensing, etc. Honda could have saved. paper if I they made separate manuals for each trim, or at least 3 versions. but they don't care about the trees to that extent. Thank God the English version is separate. A multilingual version could easily weigh 50 pounds.

    There is a separate book on Navigation.

    The 2009 CR-V Owner's Manual was only just over half inch thick and weighed only 11 oz (0.32 kg).*



    * Your results may vary. The weight of paper items depends on the local air humidity.
     
    Boosted1one thanked this.
  5. OP
    Boosted1one

    Boosted1one Member

    Joined:
    Apr 6, 2019
    Posts:
    38
    Thanked:
    3
    Location:
    SoCal
    Car(s):
    Civic Si 2017
    Ahh thank you for the feedback. Found the manual online here ->
    https://owners.honda.com/vehicle-information/information/2017/Civic Si Sedan/manuals

    Whats a CD?

    Seriously forgot about that thing, probably got lost looking for a CD drive.

    Thanks for clarification of the different manuals now. Reason I thought it was the service manual was the email i recieved from honda linked me to HelmsInc. Turns out Helms manufactures all of Hondas variations of owners manuals and guides.

    Guess I'm a bit behind on the times.. I prefer my manuals like my Bible, in printed format. Old school but with pages in the 500+ it works better for me.

    Unfortunately, seems like Honda did away printed service manuals completely and instead utilizes an expensive online subscription based system. This really is too bad...with those books, I had never brought my car to a any mechanic, other than dealer for warranty work. Learned a great deal too.

    Overall thanks for the clarification. I rescind my request for a lawsuit. Lol.

    However, the 6 month limitation still just isn't right. For example, think of any other reputable company whom sells a consumer product. If you purchased a quality product they stand by and did not recieve an owners manual in a form accessible to the consumer, wouldn't you expect this reputable company at the very least to be "reputable" and send one out?

    Its just plain good ole customer service.

    I completely understand not giving it with all cars as it is a huge waste. But are the losses SO big that sending a manual, say 2 yrs down the line to the original new owner is greater than sending one to new buyer within 6 months.

    I was a Honda guy.. and this seems like a small thing.. but small things add up. Sadly and slowly losing more and more respect for Honda.

    Just my opinion.
     
    Rickmeister 48 thanked this.
  6. tsupersonic

    tsupersonic Senior Member

    Joined:
    Apr 22, 2016
    Posts:
    306
    Thanked:
    138
    Location:
    NY
    Car(s):
    '17 Civic Hatchback EX-L, '05 Civic LX
    What's the difference between owners manual and owners guide? I think my hatch came with the manual/guide.
     
  7. 2112

    2112 Senior Member

    Joined:
    Jan 31, 2017
    Posts:
    246
    Thanked:
    265
    Location:
    Cleveland, Ohio
    Car(s):
    2017 Honda Civic Type R #00969 BLK, 2015 Nissan 370Z Roadster (BLK), 2019 Civic Si Modern Steel Metalic
    A GUIDE is an abbreviated or high level manual. The manual is detailed.

    To the OP; download the PDF and call it a day.
     
  8. Mikey1

    Mikey1 Senior Member

    Joined:
    Jan 22, 2019
    Posts:
    110
    Thanked:
    42
    Location:
    Canada
    Car(s):
    2018 Civic
    you can download the manual for free online.....thats what i did
     
  9. Mikey1

    Mikey1 Senior Member

    Joined:
    Jan 22, 2019
    Posts:
    110
    Thanked:
    42
    Location:
    Canada
    Car(s):
    2018 Civic
    the manual is a lot more detailed about maint procedures
     
  10. NHCivicGuy

    NHCivicGuy Senior Member

    Joined:
    Oct 10, 2018
    Posts:
    677
    Thanked:
    340
    Location:
    NH
    Car(s):
    2019 Si
    Yupp I did and they actually sent me the 2019 Coupe instead of the Sedan. Throwing it up for grabs if someone wants it and just pays shipping.
     
  11. Swank

    Swank Senior Member

    Joined:
    Apr 30, 2018
    Posts:
    179
    Thanked:
    99
    Location:
    Calgary
    Car(s):
    2018 Civic Si Coupe Black
    Requested mine, got another guide, tried again and then got the manual. Drove my resale value way up by probably at least $10!!!
     
  12. OP
    Boosted1one

    Boosted1one Member

    Joined:
    Apr 6, 2019
    Posts:
    38
    Thanked:
    3
    Location:
    SoCal
    Car(s):
    Civic Si 2017
    #12 Boosted1one, May 17, 2019 at 3:57 PM
    Last edited: May 17, 2019 at 8:27 PM
    Thanks guys.

    I included the link to manual in my 2nd post.

    Fyi, Same link can be used to search for other models too
     
  13. BriteBlue

    BriteBlue Senior Member

    Joined:
    Jul 6, 2018
    Posts:
    154
    Thanked:
    65
    Location:
    Illinois
    Car(s):
    2018 Civic EX-L
    Neither the Owner’s Guide or Owner’s Manual do a good job of listing items in the Index. I find the PDF versions easier to work with because you can search on any word but even that’s not perfect.
     
  14. civicls

    civicls Senior Member

    Joined:
    Aug 8, 2018
    Posts:
    882
    Thanked:
    401
    Location:
    Upstate NY
    Car(s):
    2017 Honda Civic EX-T, 18' Odyssey Elite, 07' Sienna
    i requested the owners manual for both my 18' Odyssey and 17' Civic waaaay after i bought them...at least a year and a half and I received mine with zero hassle. I requested it directly through Honda's website. Did you try them at all?
     
  15. U.S.C

    U.S.C Member

    Joined:
    Saturday
    Posts:
    18
    Thanked:
    7
    Location:
    So cal
    First Name:
    Bo
    Car(s):
    2019 Civic Hatchback
    My 2019 came with it in the glove box lol.
     
Loading...

Share This Page

Loading...