I bet Honda would like to know about what they said. That's a terrible answer. And it is their fault, since they were supposed to do an inspection, and since they're the one selling the product.
Honda does not have a "sales force" as you are describing it; that is not how the dealership system in North America works. Dealers are not owned nor run by Honda. Save for Tesla, you will always have to buy a vehicle from someone who already "bought" it from the manufacturer. It is a very frustrating system that we are currently stuck with. If one dealer is terrible, you find a different dealer or wait until enough of the terrible staff has turned over to make a difference.
I think it came with a cap. I bought the car late at night because I work the normal 9-5 kind of job and the dealer was an hour away. I had to wait for my credit report to unfreeze when I got to the dealer so they could get me in with Honda Financing. I think when they were checking the fluid levels while I did paperwork they forgot to put the cap back on, as no oil was leaking during the test drive to my knowledge.
Years ago a 'big name' dealer did that 'the bank needs $500 more' shit to me at delivery. Like a dumbass I wrote the check. And still a dumbass, when I traded that vehicle, the same dealer tried the same thing again. And everyone in the showroom knew it because I lost my mind. The finance manager was slamming stuff around all over his desk.
I had an email from the service manager asking me to rate the oil change service that was done, and that if I gave him 10s then my next service would be free.
What's a bit odd is why they had the oil cap off. How often do cars leave the factory low enough on oil that they think they need to add some? It seems like the engine builder would have an automated filler that always puts in the exact amount. Also it seems most people wouldn't bother adding any unless it was more than 1/2 qt low.
Actually that's a good thing. Dealers tend to jack stuff up more often than not. Next car I buy I'll tell them not to do anything to it. I also bought from Norm Reeves and they detailed it. Later on when I looked at the rear glass window where the information and pricing is they totally scratched the glass. The glass was totally destroyed and had at least 15 deep scratches in it.
Norm Reeves Honda in Cerritos installs those Karr alarms too.
That's what I did. I signed all of the paperwork before the car arrived at the dealership. I told the saleswoman that when the car arrived I did not want them to remove any tape/plastic or wash it. She looked at me funny. I told her that I would take it home and wash it and that if there were any scratches on it I would have only myself to blame.
Ha! especially a black car!That's what I did. I signed all of the paperwork before the car arrived at the dealership. I told the saleswoman that when the car arrived I did not want them to remove any tape/plastic or wash it. She looked at me funny. I told her that I would take it home and wash it and that if there were any scratches on it I would have only myself to blame.
My reasoning for this is that the paint is the best it is ever going to be straight from the factory. When the dealer receives a vehicle they are going to "detail" it, and then the "detail guy" is the lowest common denominator. The "detail guy" who is probably paid minimum wage and may come in on any given day to "Hi Joe, you have 40 vehicles to detail today, get to work." Do you really think this guy cares that much about just how clean his rags/wash bucket are? I bought a brand new wash mitt and rags for my first wash. This was my first brand new car (4 miles on it) and I wanted to baby it myself. I drove it home with tape still on the outside and all the plastic on the inside. It was pretty nice removing all the plastic inside, knowing that I was the first person after the factory to touch so many things!
