Carve/Scrape on bumper, need help!

CadiMax01

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2018 Civic Si HFP
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So I found this about an hour after the dealer did my recall oil change, but didn’t take pictures of the car prior to handing them the keys :( This will be my first time using a touch up pen and wanted some advice on how.
Honda Civic 10th gen Carve/Scrape on bumper, need help! 3FA38FBD-6560-439A-AB08-92047AE89F6A

Question 1: Do I attempt to sand the ribbed plastic smooth before applying first coat?

Question 2: How do I go about getting rid of the build up of paint in the corner? Knife? Sand it?

Question 3: Should I do this myself and possibly make it worse or pay someone?

I don’t know how this could’ve possibly happened, the red lip sticks out further than the white it’s a mystery how it doesn’t have any damage as well.

Thanks for any input and help in advance!
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