CapnCarl
I'm fly, I'm pilot
- First Name
- Carl
- Joined
- Aug 14, 2018
- Threads
- 1
- Messages
- 45
- Reaction score
- 23
- Location
- Florida
- Vehicle(s)
- 2018 Civic Sport Touring Hatchback
- Thread starter
- #1
Hey all, just the facts:
Didn't get a full tank of gas in the new car, pre-inspection sheet not filled out, called a liar about the gas, told that the inspection sheet not being filled out isn't an issue.
Question:
Should I make a point and get $234 out of the dealer by canceling the maintenance contracts I didn't ask for for being rude to me or just let it be?
(I have the day off today and this is slightly entertaining. I don't even care about the money.)
- Purchased a new 2018 Sport Touring
- Got the price I wanted
- Noted with the salesperson on first inspection that it did not have a full tank (they drove it in from another dealer, so it was just above half full)
- Salesperson asked on a test drive I insisted on if I needed any features explained or set up (they guessed I wouldn't because it looked like I did my research)
- Salesperson insists I leave a five star review on google and 10 with Honda, mention them personally, and to let them know if there is anything that isn't perfect so they can follow up and earn the review
- I accept the car, but notice halfway home that the tank is not full
- I send a text to the salesperson, no response
- I notice when I get home that the pre-delivery inspection in the glovebox is incomplete.
- Key code, audio/navi code, VIN, technician, DPTS ID, battery state of charge 10-digit code, quality control inspector signature and date, battery code (again), recalls, tire pressure check, TPMS calibration, dealership signature (x2), and all new owner information is blank.
- I was never shown this at the dealer and never signed it.
- I notice that even though they gave me the bottom line I wanted, they added two "EasyCare" items into the price of the car
- 1 year prepaid maintenance (2x oil changes) @ $150
- Fully refundable within 30 days
- 1 year free key replacement @ $84
- The contract for this says it is given at no charge and the price listed on the contract is $0
- 1 year prepaid maintenance (2x oil changes) @ $150
- The dealer (internet sales manager) emails me a couple days after the deal asking to leave a 5-star review on Google and "If you feel as if we did not earn a 5 star review from your experience please contact us at #### so we can come to an aggreable [sic] solution to your less than expected experience."
- I respond to the email with my two complaints
- Gas tank wasn't full, salesperson ignored text
- Pre-delivery inspection not complete
- I call the next day (today) after not getting a response to my email
- The Internet sales manager says the email was automated and he can't see replies
- I really doubt this as the reply address was his name @dealername.edealerhub.com and why would the "internet sales manager" give out an email address that he doesn't check?
- He agrees that "we owe you a tank of gas" and tells me I should drive over there and he would help me out
- I drive to the dealer (I had the day off and nothing better to do at the moment)
- I ask for the internet sales manager and he tells me he'll find the salesperson
- Another salesperson (I talked to them once and emailed once before making the deal with another salesperson) shows up instead of the one I made the deal with
- He asks about the gas situation and asks if I have a picture
- I say no, but I did send a text to the other salesperson after I got home the day I bought it
- He says there is nothing he can do and he made sure it had a full tank before I picked it up
- He asks why I am there over half a tank of gas
- I show the pre-delivery inspection checklist and he obviously has never seen one before and asks what it is
- I explain the blank areas and the internet sales manager quickly grabs it and initials and signs the last page about the new owner information
- Salesperson then proclaims that I said "it has been a long day" and "I just want to go home" the day I picked up the car
- I never spoke to this guy the day I picked up the car
- I have never said those words in my life. I had a really easy day at work, I left early, and it was only ~5pm.
- I'm shocked by what he is saying and mention that I didn't say that and it has nothing to do with this checklist. I did not need any features explained and I'm not asking for that now.
- He asks me if that is all and to leave if it is
- I mention that I want to cancel EasyCare
- The sales manager (my wife and I were calling him the closer) tears out of his office after hearing this and raises a big fuss loudly asking why I would want to do that and tells me to follow him to the finance manager's office and asks for a cancellation sheet
- I follow the sales manager back to his office and after a five-minute guilt trip about how they didn't make any money, showing me a number on an Excel sheet showing a "$1,700 loss," and saying that we agreed on the bottom line and that I shouldn't cancel it because it was free I give us and say I'll keep it
- I show the checklist and he doesn't offer any solutions
- I say that I'm not trying to be a jerk, I just came in because two different people asked me for a review and that they wanted to know if I had any issues so they could fix them
- I say "no hard feelings," shake his hand, walk to leave, and he tanks me for my (military) service loudly as I'm walking away (I hate it when people do that)
Didn't get a full tank of gas in the new car, pre-inspection sheet not filled out, called a liar about the gas, told that the inspection sheet not being filled out isn't an issue.
Question:
Should I make a point and get $234 out of the dealer by canceling the maintenance contracts I didn't ask for for being rude to me or just let it be?
(I have the day off today and this is slightly entertaining. I don't even care about the money.)
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