ACUITY

  1. Thanks_Enjoi

    Thanks_Enjoi Senior Member

    Joined:
    Jun 25, 2018
    Posts:
    156
    Thanked:
    52
    Location:
    South Carolina
    Car(s):
    18' SI Sedan
    I can't say I have ever received the quality of customer service that I just experienced from Russell Garehan, at ACUITY.

    He called me back right away, stayed on the phone as I trouble shooted, gave me advice and informed me of some products that will be released shortly.

    Even after all that he emailed me with a direct contact line and gave me more ways to reach him if I needed anything else. Absolutely outstanding company.
     
    jakabony, MGZ, 360glitch and 2 others thanked this.
  2. Vincent@27WON

    [email protected] Senior Member
    Elite Sponsor

    Joined:
    Nov 24, 2017
    Posts:
    957
    Thanked:
    1,728
    Occupation:
    President, Founder, Racer, Enthusiast
    Location:
    Vancouver, WA
    First Name:
    Vincent
    Car(s):
    17 HBS, 18 SI, 18 CTR
    They make some solid parts. We run the whole set-up in our shop SI and she shifts amazingly.
     
  3. Matthyahuw

    Matthyahuw Senior Member

    Joined:
    Apr 15, 2018
    Posts:
    545
    Thanked:
    278
    Location:
    Valley of the Sun AZ
    First Name:
    Matthew
    Car(s):
    2018 Agean Blue Civic Si Sedan
    I ordered something from them that was back-ordered and he called/emailed me as well to let me know they were coming soon.
    Stand-up guys!
     
  4. Xtelotatichl

    Xtelotatichl Senior Member

    Joined:
    Jan 1, 2018
    Posts:
    303
    Thanked:
    214
    Location:
    USA
    First Name:
    Cha
    Car(s):
    Civic si
    Plus one to this thread. I am also currently running all of their parts on my car and very pleased. Looking forward to installing even more stuff as soon as it comes out
     
  5. OP
    Thanks_Enjoi

    Thanks_Enjoi Senior Member

    Joined:
    Jun 25, 2018
    Posts:
    156
    Thanked:
    52
    Location:
    South Carolina
    Car(s):
    18' SI Sedan
    I put it all but the pedal relocation on. I love it.
     
  6. jakabony

    jakabony Senior Member

    Joined:
    Jul 20, 2017
    Posts:
    1,141
    Thanked:
    1,138
    Occupation:
    Program Manager
    Location:
    Pittsburgh PA
    First Name:
    Jake
    Car(s):
    2017 Honda Civic Si, 2017 Subaru Forester, 1996 Honda Accord LX
    Russ reached out to me after I published a review on the Acuity site. I was impressed with that proactive approach to customer service. I wish more companies worked like this. Being in the customer service field myself, I am always sensitive to very good or very bad service. Thanks for a great experience!
     
    Xtelotatichl thanked this.
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