Memogiyi
Senior Member
- First Name
- Guillermo
- Joined
- Aug 18, 2019
- Threads
- 16
- Messages
- 757
- Reaction score
- 766
- Location
- Mission Hills
- Vehicle(s)
- 2017 Honda Civic Si
- Thread starter
- #1
Hello everyone,
recently I purchased a DDM 35W 5500k ultra bulbs HID kit. I originally purchased the 55W 6000K but read further on the reliability of the 55W vs the 35W and decided i didn’t want to deal with replacing bulbs every year or sooner. I emailed DDM and requested a 35W instead with Ultra Bulbs. By the next day I received a confirmation that the change could be made.
2 weeks later the kit arrived from China. I was excited to install the hid kit as the halogens really do not suit the car. Once I removed the bulbs (easiest process so far) and tried to test fit the other bulbs I realized the bulbs were missing an inlet plug for the stock headlight harness. I went back to the box and to figure out what I could be doing wrong. It turned out they sent me H1 bulbs instead of H11 as requested.
I submitted a ticket with DDM that same day to have replacement bulbs sent and these returned. They requested some pics of the bulbs received, probably to make sure it wasn’t a user error. I was impatient so I got on their chat after submitting my ticket to see if the process could be expedited, as I did no want to wait another 2 weeks for bulbs. I was referred to call DDM directly to get a faster resolution. I spoke with Jason from the Huntington Beach location I believe. He recommended placing an order for new bulbs to expedite the process and assured me the bulbs would not ship from China but from a local warehouse. I did have to pay for new bulbs but he explained once I was contacted for my ticket they would explain the return process and I could get a refund. They covered shipping costs and I received my new, correct H11 bulbs today!
I was also issued a refund this morning for the purchase of the new bulbs and they apologized for their mistake. They did not mention a process to return the H1 bulbs, but I’ll cross that bridge later.
I also order a pair of H8 Nokia 2500k 35W halogen bulbs for my fogs which also arrived today. I wanted to install both the HID and fogs on the same day but could not wait. I popped off the stock halogens for the headlights and got the HID lights on within 15 min tonight.
Enjoy some shots I took of the process.
Overall: I love the look of the lights. I think the 35W HID kit is perfect. It’s a huge difference in visibility over the stock halogens. The color doesn’t quite match the DRL but I really don’t mind. For 25 bucks you can always order another color from DDM. Install was painless, their customer service was pretty good. You can tell they wanted to help. I’d definitely recommend using DDM!
I’ll add some pics once I install the fogs!
recently I purchased a DDM 35W 5500k ultra bulbs HID kit. I originally purchased the 55W 6000K but read further on the reliability of the 55W vs the 35W and decided i didn’t want to deal with replacing bulbs every year or sooner. I emailed DDM and requested a 35W instead with Ultra Bulbs. By the next day I received a confirmation that the change could be made.
2 weeks later the kit arrived from China. I was excited to install the hid kit as the halogens really do not suit the car. Once I removed the bulbs (easiest process so far) and tried to test fit the other bulbs I realized the bulbs were missing an inlet plug for the stock headlight harness. I went back to the box and to figure out what I could be doing wrong. It turned out they sent me H1 bulbs instead of H11 as requested.
I submitted a ticket with DDM that same day to have replacement bulbs sent and these returned. They requested some pics of the bulbs received, probably to make sure it wasn’t a user error. I was impatient so I got on their chat after submitting my ticket to see if the process could be expedited, as I did no want to wait another 2 weeks for bulbs. I was referred to call DDM directly to get a faster resolution. I spoke with Jason from the Huntington Beach location I believe. He recommended placing an order for new bulbs to expedite the process and assured me the bulbs would not ship from China but from a local warehouse. I did have to pay for new bulbs but he explained once I was contacted for my ticket they would explain the return process and I could get a refund. They covered shipping costs and I received my new, correct H11 bulbs today!
I was also issued a refund this morning for the purchase of the new bulbs and they apologized for their mistake. They did not mention a process to return the H1 bulbs, but I’ll cross that bridge later.
I also order a pair of H8 Nokia 2500k 35W halogen bulbs for my fogs which also arrived today. I wanted to install both the HID and fogs on the same day but could not wait. I popped off the stock halogens for the headlights and got the HID lights on within 15 min tonight.
Enjoy some shots I took of the process.
Overall: I love the look of the lights. I think the 35W HID kit is perfect. It’s a huge difference in visibility over the stock halogens. The color doesn’t quite match the DRL but I really don’t mind. For 25 bucks you can always order another color from DDM. Install was painless, their customer service was pretty good. You can tell they wanted to help. I’d definitely recommend using DDM!
I’ll add some pics once I install the fogs!