Tire Shop Messed Up My Rims

Groundcontrol

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xABNINx

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wow this is so sad to see. I hate shops man sucks no one can be trusted to do work these days.
 
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DeVo

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update for anyone who is curious:

Got a call from one of the owners of the company who apologized for how poorly things have been handled and that he would take over. He asked for pictures even though his guys confirmed they scratched it so he can show his partner. He told me they would start searching for replacements for me.
 
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DeVo

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4 brand new rims have been ordered. I've been assured they have "state of the art machines" that can handle the install and the previous rims were damage solely due to human error. Looking forward to getting this over with. Thanks for all the input
 


ShaneP865

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Everyone loves the head manager
 

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Sounds like they're doing right by you. I would edit your first post to reflect that so people who stumble on this in the future can be wowed by the service.
 
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DeVo

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another update:

Due to me traveling I was finally free today to get the new rims installed. The owner asked me to go to a different location to have a specific guy do the install and he wrote me a check to cover gas. Nice gesture. Well after an hour at the shop they pulled my car in and got to work. Until they opened the first new rim (which was purchased brand new from a local Honda dealer).. It was was already scratched and had small indentations. So they slapped the old ones back on while they send the rims back to Honda..

Sigh..
 

TROOPTYPE-R

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another update:

Due to me traveling I was finally free today to get the new rims installed. The owner asked me to go to a different location to have a specific guy do the install and he wrote me a check to cover gas. Nice gesture. Well after an hour at the shop they pulled my car in and got to work. Until they opened the first new rim (which was purchased brand new from a local Honda dealer).. It was was already scratched and had small indentations. So they slapped the old ones back on while they send the rims back to Honda..

Sigh..
Damn bro! What a nightmare.
 
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DeVo

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From damage to final resolution took over a month but my new rims were installed this morning. All are perfect. They had me inspect every rim each time they opened a new one. Hope this thread has given owners a fair warning on who you let change your tires and given some hope that the shop should make it right should they damage anything

Honda Civic 10th gen Tire Shop Messed Up My Rims 9A77F1B6-7959-4633-93D6-D2F54749B287
 


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From damage to final resolution took over a month but my new rims were installed this morning. All are perfect. They had me inspect every rim each time they opened a new one. Hope this thread has given owners a fair warning on who you let change your tires and given some hope that the shop should make it right should they damage anything

9A77F1B6-7959-4633-93D6-D2F54749B287.jpeg
Great result!

Costco have marked all 4 of my rims, they won't replace them only repair.
 

silverrascal

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@DeVo - I've lurked this thread and basically you've found a helluva tire shop. They essentially ate several grand to do right by a customer. Good on you, man.
 
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DeVo

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@DeVo - I've lurked this thread and basically you've found a helluva tire shop. They essentially ate several grand to do right by a customer. Good on you, man.
They are a local company with a handful of locations. They have a great community reputation which is why I initially went with them. They did right by me which is why I will not say their name anywhere and I will continue to do business with them. They didn't lose several grand though. They just replaced 4 rims purchased from a local dealer
 

silverrascal

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They didn't lose several grand though. They just replaced 4 rims purchased from a local dealer
What do you figure was the cost of those 4 rims? And the labor and time to get them installed? That's where I was going with my statement. But regardless, you're happy and they keep your business. That's a win-win.
 

ez12a

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yea the stock 20"s are expensive from dealers. More expensive than the fronts for the new NSX.
Sponsored

 


 


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