Shipping Lead Time Question

GerardV

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I spent $2200.00 Wed (3/6) on an order with PRL and received one item today. But, I still haven’t been given any information about the rest of my order. Nothing, Nada.

Does anyone know if this is business as usual for PRL?
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2tone

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I spent $2200.00 Wed (3/6) on an order with PRL and received one item today. But, I still haven’t been given any information about the rest of my order. Nothing, Nada.

Does anyone know if this is business as usual for PRL?
You should’ve just called them earlier or sent an email they have awesome customer service from what I’ve experienced. But also what did you order, not all items may have been in stock so they may have sent the item that was ready.
 
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GerardV

GerardV

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I get that they might have shipped the item that was ready. That isn’t the problem.

If I get an email notice saying my “order” shipped, it’s a reasonable assumption on my part it all shipped unless the seller tells me otherwise. In this case, I was told nothing - I’m supposed to assume....and that shouldn’t happen. A seller should be proactive and tell me specifically what is shipping.

The email needs to note that not everything is shipping, or if it’s shipping in separate boxes and will arrive at different times I should be notified.

The customer shouldn’t have to call and ask, it’s incumbent on the seller to explain it ahead of time.

I’m open to the fact that maybe I missed an email, at least that’s what I’m hoping.
 

OceansX

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I ordered an intake from them, but didn't place the order from their website, did it through ebay (for better CAD currency conversion).

It took about a week to come no issues at all.
 
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GerardV

GerardV

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Talked to them this morning - they’re shipping everything with the down/front pipe is ready....first time I’ve had a company hold everything under these circumstances. I will life with it, but a little forewarning goes a long way in cases like this.
 

PRL Motorsports

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I spent $2200.00 Wed (3/6) on an order with PRL and received one item today. But, I still haven’t been given any information about the rest of my order. Nothing, Nada.

Does anyone know if this is business as usual for PRL?
We do apologize for the late response on this. We state the ETA for products (if out of stock) on our website. You can always contact us as well to get status updates on items that you have purchased as well, we'd be happy to give an update :)
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