ipeefreely
Senior Member
- First Name
- Will
- Joined
- Jun 4, 2018
- Threads
- 22
- Messages
- 586
- Reaction score
- 939
- Location
- Bay Area, California
- Vehicle(s)
- 2017 Ford Raptor / 2019 CTR
- Thread starter
- #1
This thread is to talk about Toponemotors and to give you guys my experience with them.
Anyways....I placed an order for some canards and a diffuser on 3/9/19. I was told they would take about 3-4 weeks for the product to be made and shipped. Fine. I don't mind waiting. As the time progressed and the date to receive said product was closer, I sent them an email to inquire about the parts I had ordered (this was after i called the number listed but to no avail). This email was sent on 4/3/19 and I was told by a Nicole that my package would be shipping out within a week. Great.
Another week passes and I send them another email. Once again, they told me that it would take another week due to a supply issue with one of their vendors.
I ended up giving them till 4/24/19 before sending them another email to inquire. This time, a man by the name of Jay sent me a tracking number. I looked into the tracking number and found that it was just a simple label creation and that no product was actually ever packed up and shipped.
So i ask them again what the hold up was. At this point, I'm slightly annoyed because their company is located literally less than a 100 miles away from me. A shipment from fedex, even a regular shipping method, would AT MAX take a day. Their response was to ask me if I wanted to drive there and pick it up. This just confirms that they were BS'ing me about shipping out the product.
Anyways, here i am still inquiring about a product that was promised me over a month ago. I don't get it. I understand that I'm just one customer but this is getting a bit ridiculous. Is this how they treat all their customers? Has any of you guys worked with this company before?
Anyways....I placed an order for some canards and a diffuser on 3/9/19. I was told they would take about 3-4 weeks for the product to be made and shipped. Fine. I don't mind waiting. As the time progressed and the date to receive said product was closer, I sent them an email to inquire about the parts I had ordered (this was after i called the number listed but to no avail). This email was sent on 4/3/19 and I was told by a Nicole that my package would be shipping out within a week. Great.
Another week passes and I send them another email. Once again, they told me that it would take another week due to a supply issue with one of their vendors.
I ended up giving them till 4/24/19 before sending them another email to inquire. This time, a man by the name of Jay sent me a tracking number. I looked into the tracking number and found that it was just a simple label creation and that no product was actually ever packed up and shipped.
So i ask them again what the hold up was. At this point, I'm slightly annoyed because their company is located literally less than a 100 miles away from me. A shipment from fedex, even a regular shipping method, would AT MAX take a day. Their response was to ask me if I wanted to drive there and pick it up. This just confirms that they were BS'ing me about shipping out the product.
Anyways, here i am still inquiring about a product that was promised me over a month ago. I don't get it. I understand that I'm just one customer but this is getting a bit ridiculous. Is this how they treat all their customers? Has any of you guys worked with this company before?
Sponsored