Lies dealer tell on servicing vehicle

Bru87tr said:

And sometimes you just have to be rude cause they don't take no for an answer.

I got pretty angry with my guy, told him to wrap it up or the deal is off. Don't ever feel affraid to say no with a very strong voice.

Any sign of weakness and they go in for the kill.

I have never paid for anything extra on a new car. Can't stand the sales guys after the sale.

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nox said:

I went for oil dilution recall to a Honda dealer. They didn’t change oil but gave invoice that shows oil change was done. I drained almost quarter because the level was too high and sure enough there was that still same old dark brown engine oil. Bunch of crooks.

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That's yet another reason to insist that the filter is changed.
Otherwise, the dirty dark oil in the filter, contaminates the new oil, and it becomes difficult to see just how much NEW oil has been added.

Any yet another reason why for some, it is better to do it yourself.
IF the Dealer does it, you have to wonder just how much oil they drain out.
For them time is money -- $125+ / hour, so waiting for the last of the remaining oil to drain out is just not "Profitable" for them.
If you do the oil change yourself, you can leave it draining till it stops dripping, and you can be sure you have fitted a new Filter, and filled it to the CORRECT LEVEL with a decent oil (Not the bulk Budget crap they use).

If nothing else, doing the oil change yourself, makes you fully aware of just how dirty your oil has got since the last change, and reinforces the need for timely oil changes.

Also, no surprise "scratches and scrapes", or dirty oily deposits inside the car.

BUT "If I let the Dealer do the oil change, they will do a FREE inspection"

NO !!! If you let the Dealer do your oil change, they will give you a FREE sheet of paper, which SAYS they did certain inspections ... BIG DIFFERENCE !!

NOTHING IS FREE !!!

Its an excuse for them to find, (Or claim to find) additional things they can do and charge you for...

SCOPESYS said:

That's yet another reason to insist that the filter is changed.
Othewise, the dirty dark oil in the filter, contaminates the new oil, and it becomes difficult to see juts how much NEW oil has been added.

Any yet another reason why for some, it is better to do it yourself.
IF the Dealer does it, you have to wonder just how much oil they drain out.
For them time is money -- $125+ / hour, so waiting for the last of the remaining oil to drain out is just not "Profitable" for them.
If you do the oil change yourself, you can leave it draining, will it stops dripping, and you can be sure you have fitted a new Filter, and filled it to the CORRECT LEVEL with a decent oil (Not the bulk Budget crap they use).

If nothing else, doing the oil change yourself, makes you fully aware of just how dirty your oil has got since the last change, and reinforces the need to timely oil changes.

Also, no surprise "scratches and scrapes", or dirty oily deposits inside the car.

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You are 100 % right

civicls said:

To clarify, I do all of the maintenance on my cars myself. I enjoy doing it and I'm assured it's done right.
I know there are tons of topics on this here and online, but I've had enough from dealers. They're all friendly with their fake smiles and greetings when they really are there to take advantage of you.
For example, we own a 2018 Odyssey which I just picked back up from service. Not only are the tires not rotated but they're like 7 PSI lower than specs. On top of that, they forgot to reset the MM. Thankfully the oil filter was changed though. First of all, where the hell is the service manager which verifies all the work was completed?? TBH dealers are for the elderly or people who just don't know any better, with all due respect.
How many of you have had similar experiences and what was your response?

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I get your point, but it does depend on the dealer. If your car is under warranty, and the dealer service department is good, then it makes sense to go there. You still have to make sure you are not overpaying. Local dealer here - Right Honda - has been very good so far, spotting that my battery was out of spec (AZ weather kills car batteries) and replacing it, no charge, no hassle. Also, when a side mirror cover was knocked off by an anonymous person and left on my hood, the dealership reattached it, no wait, no charge. So can't really knock them. Independent shops can also be good or bad.

That said, I declined their $ 50 - $ 60 ( don't remember exactly) cabin filter replacement when the MM called for it, ordered an OEM filter online for about 1/2 to 1/3 the price, and installed it in about 60 seconds no tools needed.

If there is another dealer in your area - this one clearly has a substandard service department - you might try that instead of giving up.

Bottom line - under warranty, good dealer service dept. - take it there, with caution. Not under warranty, or bad dealer, look for another dealer or another shop.

Cornercarver said:

I get your point, but it does depend on the dealer. If your car is under warranty, and the dealer service department is good, then it makes sense to go there. You still have to make sure you are not overpaying. Local dealer here - Right Honda - has been very good so far, spotting that my battery was out of spec (AZ weather kills car batteries) and replacing it, no charge, no hassle. Also, when a side mirror cover was knocked off by an anonymous person and left on my hood, the dealership reattached it, no wait, no charge. So can't really knock them. Independent shops can also be good or bad.

That said, I declined their $ 50 - $ 60 ( don't remember exactly) cabin filter replacement when the MM called for it, ordered an OEM filter online for about 1/2 to 1/3 the price, and installed it in about 60 seconds no tools needed.

If there is another dealer in your area - this one clearly has a substandard service department - you might try that instead of giving up.

Bottom line - under warranty, good dealer service dept. - take it there, with caution. Not under warranty, or bad dealer, look for another dealer or another shop.

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Totally agree with that, they kind of made me dislike all dealers from their service. But I did have a 2007 Sienna I owned for over 12 years bought brand new. I have done all dealer maintenance up until 120k miles. Runs like a champ and dealer was very honest and friendly. I was never overcharged and service was always done right.
Hmmmm....maybe a Toyota next time?

2112 said:

As soon as the finance person starts their spiel; How often will you be driving this car? Do you plan on garage keeping it?..I stop them right there and say I am not interested in any extended warranty. And that's the end of that. You have to be confident when dealing with these people.

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I just told the Finance guy I wasn't interested in the extras and I was out in 20 minutes. I must have been lucky.

civicls said:

Not only are the tires not rotated but they're like 7 PSI lower than specs.

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Similar thing happened to me with my Honda's first ever service (The Honda Store in Boardman, OH).

I got ripped off any years ago by a Ford dealer that didn't rotate my tires; drivers side front had a slow leak and I intentionally left it low when I brought it in. Ever since then, before bringing it in, I mark a discreet location on one of the tires with a blue Sharpie to see if the tire has been moved. There's a little bit of copper/metallic color in the ink that you'll know is there but they usually won't unless you're looking for it.

Long story short, I marked the tire in the Honda dealer's lot before I checked in. Sure enough, the tire didn't move. When they insisted they did rotate the tires, I told them to pull up the store's security footage from when I pulled in and it would show me crouched down marking the drivers side rear tire. They reluctantly removed the rotation charge, but in a final attempt to save face, claimed "the driver's side didn't need rotating so they only rotated the passenger's side".

ken88 said:

Similar thing happened to me with my Honda's first ever service (The Honda Store in Boardman, OH).

I got ripped off any years ago by a Ford dealer that didn't rotate my tires; drivers side front had a slow leak and I intentionally left it low when I brought it in. Ever since then, before bringing it in, I mark a discreet location on one of the tires with a blue Sharpie to see if the tire has been moved. There's a little bit of copper/metallic color in the ink that you'll know is there but they usually won't unless you're looking for it.

Long story short, I marked the tire in the Honda dealer's lot before I checked in. Sure enough, the tire didn't move. When they insisted they did rotate the tires, I told them to pull up the store's security footage from when I pulled in and it would show me crouched down marking the drivers side rear tire. They reluctantly removed the rotation charge, but in a final attempt to save face, claimed "the driver's side didn't need rotating so they only rotated the passenger's side".

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I will have to remember that. Interesting. I would have never thought they’d skimp on that.

ken88 said:

They reluctantly removed the rotation charge, but in a final attempt to save face, claimed "the driver's side didn't need rotating so they only rotated the passenger's side".

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I hate when dealers say that, for instance I also caught my local Volvo dealerships not rotating my tires for the past two service visits. Oh boy, we're complaining about Hondas service, but Volvo is a whole different ballgame. They complete morons. The service manager is a complete ***, and there isn't another dealer around in 50 miles

ken88 said:

Similar thing happened to me with my Honda's first ever service (The Honda Store in Boardman, OH).

I got ripped off any years ago by a Ford dealer that didn't rotate my tires; drivers side front had a slow leak and I intentionally left it low when I brought it in. Ever since then, before bringing it in, I mark a discreet location on one of the tires with a blue Sharpie to see if the tire has been moved. There's a little bit of copper/metallic color in the ink that you'll know is there but they usually won't unless you're looking for it.

Long story short, I marked the tire in the Honda dealer's lot before I checked in. Sure enough, the tire didn't move. When they insisted they did rotate the tires, I told them to pull up the store's security footage from when I pulled in and it would show me crouched down marking the drivers side rear tire. They reluctantly removed the rotation charge, but in a final attempt to save face, claimed "the driver's side didn't need rotating so they only rotated the passenger's side".

Click to expand...