elusiveaura
Senior Member
- Joined
- Aug 15, 2016
- Threads
- 87
- Messages
- 1,142
- Reaction score
- 943
- Location
- Tennessee
- Vehicle(s)
- 2020 CW CTR - 2020 Acura RDX A-Spec
- Thread starter
- #1
Posted this on fb type R page too. Just lookin for some info:
Don’t really wanna get into whole story so I’ll get right to it. If needed, how do I escalate something I’m having an issue with if Honda techline tells the dealer the problem you’re having is normal and they don’t have any recommendations and so dealer won’t do anything else. I already have a case open with American Honda and the rep has told me they won’t escalate it and can’t from their area, it’s between Honda techline and dealer.
Jist of my issue. Suspension rattle. Been in shop in and out last 2 months. Multiple techs have heard and can replicate. Techline is investigating now and will report back to dealer
I’m just trying to prepare for what I’ll need to do if they come back with the it’s normal bs. I know for a fact it’s not. Who do I escalate it to or how? Thanks.
Don’t really wanna get into whole story so I’ll get right to it. If needed, how do I escalate something I’m having an issue with if Honda techline tells the dealer the problem you’re having is normal and they don’t have any recommendations and so dealer won’t do anything else. I already have a case open with American Honda and the rep has told me they won’t escalate it and can’t from their area, it’s between Honda techline and dealer.
Jist of my issue. Suspension rattle. Been in shop in and out last 2 months. Multiple techs have heard and can replicate. Techline is investigating now and will report back to dealer
I’m just trying to prepare for what I’ll need to do if they come back with the it’s normal bs. I know for a fact it’s not. Who do I escalate it to or how? Thanks.
Sponsored