Significant CarPlay/Connection Issue(s) with iPhone 7

1WickedCivic · Oct 11, 2016

Ben&Jen said:
1gb

Pretty skimpy these days, especially since Android is not as efficient as IOS w/ memory mgmt. With RAM being so cheap, you'd think they'd at least double that to 2GB, lol.

Rockaday · Oct 11, 2016

I'm having major issues connecting my iPhone 5S to Apple CarPlay via USB after upgrading to the latest iOS. I'll plug it in, and it will tell me either "this device is not compatible with Apple CarPlay" or "No device connected". I have to unplug the phone from the cable, plug it back in, and wait for it to try again. It usually works after 2-4 disconnect/reconnects.

If I'm getting one of the error messages, waiting does nothing to resolve it. Fiddling with the phone doesn't seem to help either. Only thing that seems to work is disconnect/reconnect.

In addition to that, I sometimes have problems playing music with Spotify now. The most common issues are that it will crash or will not play music or playlists or songs will be unavailable. This issue might be caused by a network connectivity problem, but I'm not sure yet. When I walk out to the car, I'm on the edge of my wifi network. The wifi won't really work, but the phone will still try to use it. This will sometimes cause Spotify to crash. I'll try to remember to turn off wifi next time I go out to my car to test.

Another problem that has sometimes happens that seems to be completely unrelated to network problems, is that occasionally I'll start my car up, plug in my phone, and start playing music with Spotify, and it will play the track at approximately double speed. High pitch and rate.

The workaround for the Spotify issues seems to be to unplug my phone from the cable, unlock the phone, quit Spotify, plug it back in, navigate to my music again from the home menu, and it will usually work. If I'm near my apartment and picking up the wifi network, the workaround is to drive somewhere else first or turn off wifi and again quit spotify and start again.

Very annoying. I'm guessing these are issues for Apple to fix given how many people say they started having issues after the update.

I'm wondering if there's a firmware update for the car touchscreen (tablet) system. When I go to info, I see:

Applications: Ver.1.F186.69
Device No.: 9668P107

What's your version number?

My friend told me he thinks recent versions of CarPlay can be used over BlueTooth instead of USB. I tried to get that to work this afternoon and don't see a way to make it happen, I'll have to do some online research on that. Anyone been able to make that work?

NiGHTS4EVA · Oct 16, 2016

Rockaday said:
I'm having major issues connecting my iPhone 5S to Apple CarPlay via USB after upgrading to the latest iOS. I'll plug it in, and it will tell me either "this device is not compatible with Apple CarPlay" or "No device connected". I have to unplug the phone from the cable, plug it back in, and wait for it to try again. It usually works after 2-4 disconnect/reconnects.

If I'm getting one of the error messages, waiting does nothing to resolve it. Fiddling with the phone doesn't seem to help either. Only thing that seems to work is disconnect/reconnect.

In addition to that, I sometimes have problems playing music with Spotify now. The most common issues are that it will crash or will not play music or playlists or songs will be unavailable. This issue might be caused by a network connectivity problem, but I'm not sure yet. When I walk out to the car, I'm on the edge of my wifi network. The wifi won't really work, but the phone will still try to use it. This will sometimes cause Spotify to crash. I'll try to remember to turn off wifi next time I go out to my car to test.

Another problem that has sometimes happens that seems to be completely unrelated to network problems, is that occasionally I'll start my car up, plug in my phone, and start playing music with Spotify, and it will play the track at approximately double speed. High pitch and rate.

The workaround for the Spotify issues seems to be to unplug my phone from the cable, unlock the phone, quit Spotify, plug it back in, navigate to my music again from the home menu, and it will usually work. If I'm near my apartment and picking up the wifi network, the workaround is to drive somewhere else first or turn off wifi and again quit spotify and start again.

Very annoying. I'm guessing these are issues for Apple to fix given how many people say they started having issues after the update.

I'm wondering if there's a firmware update for the car touchscreen (tablet) system. When I go to info, I see:

Applications: Ver.1.F186.69
Device No.: 9668P107

What's your version number?

My friend told me he thinks recent versions of CarPlay can be used over BlueTooth instead of USB. I tried to get that to work this afternoon and don't see a way to make it happen, I'll have to do some online research on that. Anyone been able to make that work?

It's actually been possible since ios9 but hasn't been used by any car maker yet. BMW will be the first.

Rockaday · Oct 17, 2016

I've been finding that if I turn wifi off before I go out to my car, then CarPlay will fairly consistently fail the first time I plug the phone in, and succeed after I unplug it and plug it back in once.

Rockaday · Nov 4, 2016

I've been able to evade all issues except for Spotify through the following steps:

Turn off WiFi on my phone before I connect it to the USB cable.
Clear all notifications from the lock screen.
Once the tablet system has booted, even just the "focus on driving" warning, I can:
Lock the phone, and then press the home button so the lock screen displays.
Connect the phone while the lock screen is still lit up.

Weird that I have to do that, but it works 100% of the time.

Spotify still has issues, but I think they're Spotify/CarPlay issues. When I get around to it, I want to try alternative music streaming (Pandora, Google Play Music) and/or MP3s as a replacement for Spotify.

retep · Nov 8, 2016

Sammie_hun said:
I only started having issues after I updated my iphone 6 plus to ios 10. Now, every time I enter my car, I need to connect my phone once then disconnect it and reconnect it again in order for carplay to initiate. Spotify is being whack as well, it'll work sometimes and sometimes it won't. I dont know what the problem is. Connecting wasn't a problem before i updated my phone. I thought I was the only one having a problem.

I''ve been having the' same problem with carplay. Took the car back to the dealer and we used the 'forget this car' feature on the iphone and started the connection fresh. It worked for about 2 hours. When I got back in the car the problem emerged again. I did the 'forget this car' thing again, turned off Bluetooth and so far, so good - one day down. I'll keep you all updated.

Spotify is another issue and inconsistently freezes which is a shame. Does anyone know where Siri sources music from?

bmartinson13 · Nov 9, 2016

DanTurboCivicX said:
Hey guys - I know there are a few others out there who recently upgraded. I love CarPlay and especially the ability to browse all my music from Apple Music right on the dash. It has been nothing but issues for me since getting the new phone, however. Disconnects on its own frequently even though plugged in...causes Honda dash to go black, freeze and eventually reboot (which takes several minutes).

Anyone else having similar issues? I have tried restarting phone, car, etc and it keeps doing it. I also have a VW Golf R with CarPlay and experience similar issues...so pretty confident its the phone/software.

I also upgraded to an iPhone 7 immediately and honestly didn't see many problems until very recently. A couple weeks ago I took my Civic in for it's B1 service and to get the VSA update to resolve the safety recall for the electronic parking break. Ever since getting that update, I frequently see crashes with CarPlay. I was on the phone the other day and had it crash 3 times during a call requiring me to unplug and plug the device back in while driving - it was extremely obnoxious. I even have had a situation where my phone has crashed and then the car wouldn't detect the phone for about 30 minutes.

I'm leaning towards it being Apple/iOS at fault based on the fact that I've seen the phone crash and reboot, but it's correlated to the latest VSA update so closely, I haven't been confident. For you guys seeing this issue, do you also have the latest software patches installed on your CivicX?

Sammie_hun · Nov 15, 2016

Rockaday said:
I'm having major issues connecting my iPhone 5S to Apple CarPlay via USB after upgrading to the latest iOS. I'll plug it in, and it will tell me either "this device is not compatible with Apple CarPlay" or "No device connected". I have to unplug the phone from the cable, plug it back in, and wait for it to try again. It usually works after 2-4 disconnect/reconnects.

If I'm getting one of the error messages, waiting does nothing to resolve it. Fiddling with the phone doesn't seem to help either. Only thing that seems to work is disconnect/reconnect.

In addition to that, I sometimes have problems playing music with Spotify now. The most common issues are that it will crash or will not play music or playlists or songs will be unavailable. This issue might be caused by a network connectivity problem, but I'm not sure yet. When I walk out to the car, I'm on the edge of my wifi network. The wifi won't really work, but the phone will still try to use it. This will sometimes cause Spotify to crash. I'll try to remember to turn off wifi next time I go out to my car to test.

Another problem that has sometimes happens that seems to be completely unrelated to network problems, is that occasionally I'll start my car up, plug in my phone, and start playing music with Spotify, and it will play the track at approximately double speed. High pitch and rate.

The workaround for the Spotify issues seems to be to unplug my phone from the cable, unlock the phone, quit Spotify, plug it back in, navigate to my music again from the home menu, and it will usually work. If I'm near my apartment and picking up the wifi network, the workaround is to drive somewhere else first or turn off wifi and again quit spotify and start again.

Very annoying. I'm guessing these are issues for Apple to fix given how many people say they started having issues after the update.

I'm wondering if there's a firmware update for the car touchscreen (tablet) system. When I go to info, I see:

Applications: Ver.1.F186.69
Device No.: 9668P107

What's your version number?

My friend told me he thinks recent versions of CarPlay can be used over BlueTooth instead of USB. I tried to get that to work this afternoon and don't see a way to make it happen, I'll have to do some online research on that. Anyone been able to make that work?

Its funny you bring all this up because these are the EXACT same issues I started having with carplay after the ios 10 update from Apple. I really do think the issue is the phone because I don't see people with Androids complaining about this problem. It really must have something to do with carplay on Apple devices due to the ios 10 update. But yeah, spot on, you literally explained everything thats been happening to my carplay as well.

Significant CarPlay/Connection Issue(s) with iPhone 7

1WickedCivic

Senior Member

Rockaday

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NiGHTS4EVA

Senior Member

Rockaday

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Rockaday

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retep

New Member

bmartinson13

Senior Member

Sammie_hun

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