iketricktor
Member
- First Name
- Victor
- Joined
- Jun 28, 2018
- Threads
- 2
- Messages
- 17
- Reaction score
- 1
- Location
- Union City, CA
- Vehicle(s)
- 2018 Civic Hatchback EX
- Thread starter
- #31
So when I brought the car to Fremont Honda, they were like, we can't touch this because the KARR alarm is installed. Brought it back to Capitol, had them reset everything and then unplug the alarm. Beeping was still happening. Brought it back to Fremont and told them that the alarm is disconnected and shouldn't be a variable now. Fremont said they took a look at the alarm and it's installed all crazy with wires out of place and panels not put back together and plugged into the factory immobilizer, so they can't touch it but that might be the issue. Brought it back to Capitol and they completely gutted and reinstalled the alarm and made sure everything was testing properly, but I'm still getting the beeping. So I guess it's hard to say right now whether or not the alarm is causing the issue, because while other customers who bought their car at Capitol don't seem to be reporting this issue, the only difference between my car and my other friends' Civic EX's is that I have this stupid alarm (and they're not reporting any beeping issues). I am considering having them rip out the alarm and seeking a refund, but that will be a conversation with the finance manager who initially told me it's a nonrefundable charge.Wow, that sucks. I'm not sure what you can do either in this case. Is the alarm installation what is causing this? I'm not totally sure on this,hopefully someone can chime in, but I think there is some kind of act that states you can't be denied warranty coverage due to you modifying your car UNLESS they prove that particular modification caused the issue.
If it did, I would think you have a case against the dealership since you had no say in its installation. It can't hurt for you to contact NCDS, they will listen to your info and tell you if you qualify or not and could probably give you info on who to contact if they can't help.
Don't give up whatever you do just cause Honda is trying to pass the buck. I found out,that they really aren't to concerned about keeping their customers happy after a sale
Thanks for the advice on NCDS. I think I will contact them so I can get an opinion that's not Honda's about this whole situation.
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