Trying to use CarPlay and Android Auto. Tried multiple cables.

[J_V]

I’m pretty sure the USB port is messed up. How does one go about replacing it? Do we take it to the dealer? It worked for a while. Had the car for about 8 months now. We purchased it from CarMax.

2016 Honda Civic EX-T.

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[jred721]

So does nothing register when you connect the cable to your phone? I'd first contact carmax and let them know they sold you a car with a defective USB port. They might be able to rectify the situation. If not, then i'd go to the Honda dealership. But I would first try to get it potentially covered my carmax since they did not disclose the fact they were selling you a car with a defective USB port.

 

[Rickmeister 48]

Did you make sure they didn't get turned off some how? I've had to go back in before and turn them back on in the menu for no apparent reason.

 

[DeeMoney07]

Honda Hack caused major problems for me with CarPlay... just an FYI.

 

[Burstaholic]

My 2019 SI requires a USB 3.0 cable. Turns out everything I had except the one that came with my Switch Pro Controller was 2.0.

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