Touch volume control not working?

[dino81]

Thanks for trying to help!

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[jedisrus]

So my Hatch spent the day at the dealership today for this very issue. After 6 hours they determined, by calling multiple "higher up" techs, that the feature isn't available on the hatchback. They said it is only on the Civic sedan.

I was hoping to find someone on this forum with a Hatch with the feature working.

I swear it worked on my test drive when the salesman showed it to me. I guess not.

 

[dino81]

So my Hatch spent the day at the dealership today for this very issue. After 6 hours they determined, by calling multiple "higher up" techs, that the feature isn't available on the hatchback. They said it is only on the Civic sedan.

I was hoping to find someone on this forum with a Hatch with the feature working.

I swear it worked on my test drive when the salesman showed it to me. I guess not.

Then why the Fvck is it in the manual? Lol

Thanks for the info though. I started a new job and haven't had a chance to follow up with my dealership

 

[Julie1012]

Huh, weird... I just had a look at the e-version of the hatch's owners manual and on Pg. 349 it shows options for gesture control:

They revised the manual today. Swipe Direction, 4way Switch Gesture and Volume Gestures are no longer listed.

 

[silverrascal]

They revised the manual today. Swipe Direction, 4way Switch Gesture and Volume Gestures are no longer listed.

Again, I find this all very strange that Honda would remove such a subtle feature from a newly introduced model. I mean, someone isn't going to shy away from the hatch and get a sedan because they have this option to enable or disable. Did Honda figure hatch owners like to swipe more than sedan owners?!?! I'm genuinely curious as to why the option to turn off the gesture control was removed.

 

[jedisrus]

They revised the manual today. Swipe Direction, 4way Switch Gesture and Volume Gestures are no longer listed.

Now that's just dirty! I would have rather them figure out how to get it activated, probably through firmware, then to remove it from the manual. I'm pretty sure it isn't a hardware thing.

 

[MilfShake2108]

I just downloaded the owner's guide from honda.ca and it still says "press or slide to adjust volume".
Obviously it is there to use, seems to be universal problem for all hatches, mine included.

Have anyone of you managed to get the dealer to fix this?
I'm going back there in mid November to get them to install the stock shift knob and fix this volume control (they acknowledge that this is a problem and told me they will fix it when I bring the car in)

 

[dino81]

Nope. I haven't been back. Let us know what happens. It's good when we all keep each other updated!

 

[jedisrus]

I just downloaded the owner's guide from honda.ca and it still says "press or slide to adjust volume".
Obviously it is there to use, seems to be universal problem for all hatches, mine included.

Have anyone of you managed to get the dealer to fix this?
I'm going back there in mid November to get them to install the stock shift knob and fix this volume control (they acknowledge that this is a problem and told me they will fix it when I bring the car in)

If they are like my dealer they will just come back with "That's not a feature on the Hatchback". Hopefully you fair better.

 

[MilfShake2108]

If they are like my dealer they will just come back with "That's not a feature on the Hatchback". Hopefully you fair better.

I mean if they do me like that I would just pull the owner's manual and show them where it says "slide to adjust volume" and see what they have to say. I mean it's on there...

 

[kperalta]

Anybody have any luck figuring out what went wrong? Just bought a hatch, which shows in the owners guide on page 55 that you slide to adjust volume. Dealer tried stating that the hatch doesn't have the feature as we.

 

[CrazyALee]

Hello glad I found this thread, seems I'm not the only one! phew. I have a 2017 civic hatch EX and the swipe feature on the steering wheel volume does not work on mine as well, only pressing the top or bottom will have any effect....

 

[MilfShake2108]

So I went to the dealer today to install my original shift boot and knob, also for them to check on why the slide volume control is not working.

Their response is there is no software update to fix this yet and I will have to schedule to get them to look at it again later lol...

 

[levitron]

Good to know I'm not the only one with this issue (just got my own and noticed the problem too). That was a neat feature from my test drive on the base Civic and it sucks that Honda seems to be giving up with fixing the issue on the Hatchback. Removing it from the manual is never a good sign...

 

[kimonostereo]

Got an email from Honda with the subject: Maximize the Power of Your Civic. The email featured the Hatchback and the first feature they showcase is Electrostatic Steering Wheel Switch and Steering Wheel Controls which links to a PDF stating that the volume controls should work with slide. My EX Hatchback that I just got 3 weeks ago doesn't have this capability. Anyone know if Honda has any updates?

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