jkwon414
New Member
- Joined
- Mar 5, 2022
- Threads
- 1
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- 3
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- Location
- Boston, MA
- Vehicle(s)
- 2020 Honda Civic Sport Hatchback
- Thread starter
- #1
I just bought the OE LED style headlights for my car ($612.68) (https://www.theretrofitsource.com/honda-civic-oem-plus-led-heads-B-LF473?quantity=1)
I didn't know what brand I was buying and looking back, it's something I should've definitely paid attention to. When I got the headlights in the mail, the brand on the box was marked VLAND. I thought this was interesting because for some reason I thought I was getting a Morimoto brand headlight, but again that was me not paying attention to the product details. Fine.
I get curious and I look up these headlights online and I find that they're selling on the official VLAND site for $429.99. https://www.vland-official.com/prod...016-2019-yaa-sy-2029-h?variant=39796975337652
I see on the TRS FAQ that they offer a price match. Great I thought, I'll call and see what they say. First thing the rep says over phone when I mention the price match is "we don't offer a price match". It's clearly stated in their FAQ under Promotions/Coupons (https://www.theretrofitsource.com/faq). After I brought this fact up to the rep and he acknowledged it, he went to talk to someone else to see if they could honor my request. Long story short he comes back on the phone to tells me what I got was a different brand than VLAND (eventhough it's plastered all over the box) and that it was indeed a different product. When I kept pointing out it was indeed the same product he comes back and tells me a made up brand and tells me that's who the actual manufacturer is (Copous?). Unbelievable. Eventually he does finally admit I'm in the right but there's nothing he can do about it. Never doing business with them again and advise everyone else to be careful if they do.
I didn't know what brand I was buying and looking back, it's something I should've definitely paid attention to. When I got the headlights in the mail, the brand on the box was marked VLAND. I thought this was interesting because for some reason I thought I was getting a Morimoto brand headlight, but again that was me not paying attention to the product details. Fine.
I get curious and I look up these headlights online and I find that they're selling on the official VLAND site for $429.99. https://www.vland-official.com/prod...016-2019-yaa-sy-2029-h?variant=39796975337652
I see on the TRS FAQ that they offer a price match. Great I thought, I'll call and see what they say. First thing the rep says over phone when I mention the price match is "we don't offer a price match". It's clearly stated in their FAQ under Promotions/Coupons (https://www.theretrofitsource.com/faq). After I brought this fact up to the rep and he acknowledged it, he went to talk to someone else to see if they could honor my request. Long story short he comes back on the phone to tells me what I got was a different brand than VLAND (eventhough it's plastered all over the box) and that it was indeed a different product. When I kept pointing out it was indeed the same product he comes back and tells me a made up brand and tells me that's who the actual manufacturer is (Copous?). Unbelievable. Eventually he does finally admit I'm in the right but there's nothing he can do about it. Never doing business with them again and advise everyone else to be careful if they do.
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