Mocchan
Member
- First Name
- Katsu
- Joined
- Jun 14, 2021
- Threads
- 7
- Messages
- 32
- Reaction score
- 30
- Location
- Marietta
- Vehicle(s)
- 2019 Civic Type R, 2001 Prelude
- Thread starter
- #16
Thanks for the response.Hiya, Katsu.
First, apologies for the frustration. From what I gather from your post + your ticket to our customer support team, it seems like adjustment of the system was recommended – which is common as it can be tricky for some as fitment is influenced by the components together even though they’re slip-fit, particularly the mid pipe as it has major influence over the trajectory of the rear section. Rotation is key.
After your initial conversation in October 2020, the ticket was closed on our end, which you responded to four months later (Feb ‘21) which did not make it into the system, thus resulting in it not getting delivered to Mike (whom ya were speaking with). Our fault here, and we’re looking into how this could have happened on our back end.
FWIW, if communication would have been re-opened with Mike, the next course of action would have been to get the component back to put in a fixture again to see if there was any deviation found - which would have been remedied. The unfortunate event is the process never got to this step.
I’m aware it’s water under the bridge now, so to speak, as you have uninstalled it. Just wanted to let you know we’re here, and this isn’t going unnoticed.
Here if you ever need us.
I do remember back in October I had sent an email right back after I received a response regarding that pipe being upside down. I remember when I called and spoke with Mike that he mentioned my ticket being closed.
I thought that was odd as I was still in the process of resolving my fitment concern I had.
I contacted Mike by calling a few months later via phone and IIRC that’s when the correspondence went into February 2021.
I am wondering how this may have happened as well, since I left Mike a voicemail with my contact info (phone number) as well as messaging your social media guy on instagram with the same info.
Again, thanks for the response. I have tried countless times to adjust and rotate the pipes to center the exhaust with no luck.
Unfortunately, due to the lack of response on my end and my frustrations with fitment, I have since removed the exhaust like I said in my original post.
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