Chris Storey
New Member
- First Name
- Chris
- Joined
- Mar 12, 2018
- Threads
- 1
- Messages
- 2
- Reaction score
- 2
- Location
- Queanbeyan Australia
- Vehicle(s)
- Honda Civic 2017 VTi-L Sports Pack
- Vehicle Showcase
- 1
- Thread starter
- #1
My Civic I'm sure my Honda dealer regrets selling to me. With 7 years warranty they agreed if there where any warranty issues they would collect my car from home and give me another new Honda to use while mine was having any issues resolved, but they said you wont have any and your in for owning a reliable car that should be issue free. OMG how bloody wrong could that be and to the point where the Honda dealer has to agree to the deal however they get the shits to the point of the new service manager being rude and making up new rules on the warranty which he has no right to do, where I've had to say I have an unlimited 7 year claim warranty and you'll have to suck it up.
Lets start with what is great with this car then go to what is just shit and you tell me do I get rid of it or just put up.
First up everyone says what a cool and very smart looking car. The CVT transmission is just amazing smooth and 100% issue free the gear change is perfect. The engine is trouble free, enough power for whatever comes up, the engine runs fine on the cheapest 91 fuel and if you drive in econ mode and drive gently you get an OK result of about 600km to a tank around town with a much better result on long distant highway driving. If you want to drive on hilly mountain roads up or down hills the Civic is just amazing, put it into manual mode and go crazy, the Civic acts controlled like a savage beast saying come on push me harder can't you do better than that, however tyres do play a part with the handling and with my new Kumho tyres which where bought to reduce road noise which I prefer over handling can slightly decrease handling. What else is good about this car....... come on think hard, nope that's it the rest is crap. Oh the keyless remote is great and the car can be opened from long distances. Thinking really hard brain about to explode OK this is it. My amazing mechanic of 30 years told me a Honda would be a first choice to buying a new car and I went on his advice and the services have always been reasonable in cost and he keeps saying good car Chris even though I bitch to him about all the other issues. One very important question I'm going to ask with the problems I've had with the Civic is am I too fussy and just OCD or I have every right to complain and get each issue fixed.
OK lets start with the issues with the Civic and I don't have to think too hard about them however I could forget some as there have been numerous to say the least. It's been to the point where I have been embarrassed when work colleagues and friends have said to me Oh you have a new car again and when I tell them no my Civic is getting a warranty issue fixed they say oh that car must be a lemon grrrrr. Anyway lets start with the worst and slowly work down -
Interior rattles and noises this car reeks of them and the demo I drove did the same which should of been a warning sign with me even telling the dealer the demo had a serious rattle in the dash right side, I hope my car does not do that, of course I was wrong mine did it and even the loan non Civic's the HRV's did the bloody same. The dash was rattle city, numerous returns only to send it back time and time again for the same issues. Over and over again the lovely service manager before would drive the car and say yes I hear the noise there and there. It would go into be fixed only to have noises return. The doors and pillars would do the same rattle, rattle quality control rubbish. I asked one of the honda guys is it just me being an OCD fussy bitch with these rattles and he said no your not the only one we infact have a rattle kit sent from Honda there are bits of sticky foam we stick on certain areas to try and fix the rattles, however the kits never fixed all the rattles and they still annoy on a daily basis. The very patient service manager at Honda all the time no matter what I gave to him as an issue with my Civic bent over backwards and was so polite to ensure whatever warranty arose he would deal with and not make me feel like I was being a pain in the ass to him. This however out of his control a lot of the time things came back as a quick cheap fix however not rectified. When something else went wrong I'd just say by the way this still has an issue. One of the major ones if you can call it that, the rear left and right seat belts would not retract correctly time and time again sent back saying the runners needed to be cleaned but that never fixed it. Passengers would get out of the back and every time the belts would get jammed in the door as it was closed, so frustrating. I think it was five times it went back for warranty claim to be fixed only me to demonstrate and not just advise these seat belts don't retract and need replacing Honda actuality did replace the left and right mechanisms and problem fixed OMG. Note on the job card states poor quality seat belt retractors need replacing. Lets move on the infotainment system which is so slow and sometimes non responsive where you have to turn the car off and on again for it to work again is a pain but I've had mine replace four times yes four times with various issues now just this week the volume level has decreased this is a wtf matter but where you could pump the sound loud the system has now gone into a volume limiting mode, like before max volume would distort terribly where at max 40 now it's loud but could go louder, the kids even say why can't it go louder like before. I feel if I bring this up with Honda their going to tell me to fuck off and never come back. To wrap this up because it's getting too verbose I'll just list the other issues - Water leaking into headlight and rear lights, wiper control out of control, door trim falling off , seat trim coming undone, shock absorber noise issue and one issue Honda won't fix as it is a "characteristic of the car" a vibration that goes through the car in drive not moving. Honda did replace the engine mount however it did not fix it and they demonstrated with another car that does it as well. Like I find some of the quality is just total crap like the tiny bits of plastic that hold the rubber in place under the bottom of the door that keeps falling off how does Honda get away with building such crap where as other parts of the car are excellent. I don't know but most time I wish I bought a boring Toyota Camery and life would have been better lol. Appreciate your feedback.
Cheers Chris
Lets start with what is great with this car then go to what is just shit and you tell me do I get rid of it or just put up.
First up everyone says what a cool and very smart looking car. The CVT transmission is just amazing smooth and 100% issue free the gear change is perfect. The engine is trouble free, enough power for whatever comes up, the engine runs fine on the cheapest 91 fuel and if you drive in econ mode and drive gently you get an OK result of about 600km to a tank around town with a much better result on long distant highway driving. If you want to drive on hilly mountain roads up or down hills the Civic is just amazing, put it into manual mode and go crazy, the Civic acts controlled like a savage beast saying come on push me harder can't you do better than that, however tyres do play a part with the handling and with my new Kumho tyres which where bought to reduce road noise which I prefer over handling can slightly decrease handling. What else is good about this car....... come on think hard, nope that's it the rest is crap. Oh the keyless remote is great and the car can be opened from long distances. Thinking really hard brain about to explode OK this is it. My amazing mechanic of 30 years told me a Honda would be a first choice to buying a new car and I went on his advice and the services have always been reasonable in cost and he keeps saying good car Chris even though I bitch to him about all the other issues. One very important question I'm going to ask with the problems I've had with the Civic is am I too fussy and just OCD or I have every right to complain and get each issue fixed.
OK lets start with the issues with the Civic and I don't have to think too hard about them however I could forget some as there have been numerous to say the least. It's been to the point where I have been embarrassed when work colleagues and friends have said to me Oh you have a new car again and when I tell them no my Civic is getting a warranty issue fixed they say oh that car must be a lemon grrrrr. Anyway lets start with the worst and slowly work down -
Interior rattles and noises this car reeks of them and the demo I drove did the same which should of been a warning sign with me even telling the dealer the demo had a serious rattle in the dash right side, I hope my car does not do that, of course I was wrong mine did it and even the loan non Civic's the HRV's did the bloody same. The dash was rattle city, numerous returns only to send it back time and time again for the same issues. Over and over again the lovely service manager before would drive the car and say yes I hear the noise there and there. It would go into be fixed only to have noises return. The doors and pillars would do the same rattle, rattle quality control rubbish. I asked one of the honda guys is it just me being an OCD fussy bitch with these rattles and he said no your not the only one we infact have a rattle kit sent from Honda there are bits of sticky foam we stick on certain areas to try and fix the rattles, however the kits never fixed all the rattles and they still annoy on a daily basis. The very patient service manager at Honda all the time no matter what I gave to him as an issue with my Civic bent over backwards and was so polite to ensure whatever warranty arose he would deal with and not make me feel like I was being a pain in the ass to him. This however out of his control a lot of the time things came back as a quick cheap fix however not rectified. When something else went wrong I'd just say by the way this still has an issue. One of the major ones if you can call it that, the rear left and right seat belts would not retract correctly time and time again sent back saying the runners needed to be cleaned but that never fixed it. Passengers would get out of the back and every time the belts would get jammed in the door as it was closed, so frustrating. I think it was five times it went back for warranty claim to be fixed only me to demonstrate and not just advise these seat belts don't retract and need replacing Honda actuality did replace the left and right mechanisms and problem fixed OMG. Note on the job card states poor quality seat belt retractors need replacing. Lets move on the infotainment system which is so slow and sometimes non responsive where you have to turn the car off and on again for it to work again is a pain but I've had mine replace four times yes four times with various issues now just this week the volume level has decreased this is a wtf matter but where you could pump the sound loud the system has now gone into a volume limiting mode, like before max volume would distort terribly where at max 40 now it's loud but could go louder, the kids even say why can't it go louder like before. I feel if I bring this up with Honda their going to tell me to fuck off and never come back. To wrap this up because it's getting too verbose I'll just list the other issues - Water leaking into headlight and rear lights, wiper control out of control, door trim falling off , seat trim coming undone, shock absorber noise issue and one issue Honda won't fix as it is a "characteristic of the car" a vibration that goes through the car in drive not moving. Honda did replace the engine mount however it did not fix it and they demonstrated with another car that does it as well. Like I find some of the quality is just total crap like the tiny bits of plastic that hold the rubber in place under the bottom of the door that keeps falling off how does Honda get away with building such crap where as other parts of the car are excellent. I don't know but most time I wish I bought a boring Toyota Camery and life would have been better lol. Appreciate your feedback.
Cheers Chris
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