Mugen tail light quality control issue

Z06Chris

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Just a heads up. It appears my mugen taillights inner plastic housing is rubbing against the inside of the clear cover.

Reached out to 3 different emails on kingmotorsports website on Sunday since the lights are less than a year old and haven't gotten a reply yet.



Honda Civic 10th gen Mugen tail light quality control issue Screenshot_20210721-130103_YouTube
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typertimo

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They're sending me a replacement.
How the heck. That was fast , I got a defective one about 2 months ago.
mike @kingmotorsports told me it would be a month to get a replacement,at first he was like, yeah I canā€™t replace it even if it is warranty .
And then he was like , yeah Iā€™ll contact mugen but it will be a month , itā€™s been two months now .
I called them and they said they would call me back and never did ! SMH
 
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Z06Chris

Z06Chris

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How the heck. That was fast , I got a defective one about 2 months ago.
mike @kingmotorsports told me it would be a month to get a replacement,at first he was like, yeah I canā€™t replace it even if it is warranty .
And then he was like , yeah Iā€™ll contact mugen but it will be a month , itā€™s been two months now .
I called them and they said they would call me back and never did ! SMH
They told me yesterday that they would speak to mugen. Today they said they'd be shipping new ones out with a return label for the defective one. Hopefully they are good on their word and ship it out soon.
 

typertimo

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They told me yesterday that they would speak to mugen. Today they said they'd be shipping new ones out with a return label for the defective one. Hopefully they are good on their word and ship it out soon.
When I called they said. we havenā€™t received any new shipments of tails from mugen ,
Mike will call you tomorrow to verify , itā€™s been almost 3 weeks since then.
Iā€™m glad that they at least told you that youā€™re getting a new set !
 


bluehatch17

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I ordered a set in May and was told it would be in stock in July. I got an email this week saying their shipment will be here this week. I re-ordered this week.
 

Sleepy

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Glad to see them standby the product at least. I was waiting to see how this would play out, even though I havenā€™t had any issues with my tail lightsā€¦
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