KTuner software problem...Help?

cboisits

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Hey guys. I just bought the KTuner V2 used and can someone please agree with me that this is confusing? First, I had to disable my antivirus software AND Windows Defender to download the software. After 1/2 hour of disabling everything, I was able to download the software. It's really not that easy. I tinkered around and clicked on new tune to transfer the basemaps mut it said (NOT RESPONDING). I uninstalled the software and reinstalled but that didn't work. KTuner customer service didn't answer the phone. I was so excited to get this thing and now I'm really down in the dumps. Did anyone have this problem?
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Sorry for your pain. I got a used one, too, but didn't have any of these issues. I did not disable my Windows Security (used to be called Windows Defender) or anything like that to make mine work.
One thing I can think of is that the Ktuner needs a really well powered USB port to connect to. Try a different USB port or maybe another computer if you have one.
 

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Thank you. I tried doing it on my laptop. Maybe that was the issue. I'll try my desktop.
I have a pretty beefy desktop and I was surprised how slow the Ktuner software loads up on it. Once loaded, and connected to the device, it seemed better. I bet your desktop will work better. Good luck.
 

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I had 1 do this and had to send it to ktuner and they replaced it for me. Just a hassle waiting on shipping.
 


KTuner

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Sorry to hear you think you're having trouble with the system. The downloads page specifically mentions to disable anti-virus etc, so there should be no surprise there.

If your laptop takes a bit to decrypt the information it will pause the software while opening a tune. Wait for it.
 
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cboisits

cboisits

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I got it working and all is good. The reviews are on point for this thing. This is the way that this car should come from the factory. And I am still only on the first starter map. I bought this used and it was supposed to come with the Phearable tune but I just learned that tunes can not be transferred to 2nd owners. Crap. I was looking forward to that tune.
 

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How'd you resolve the issue with the software? I was able to transfer the TSP tune for a $15 charge. Maybe Phearable doesn't do that.
 

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Hey guys. I just bought the KTuner V2 used and can someone please agree with me that this is confusing? First, I had to disable my antivirus software AND Windows Defender to download the software. After 1/2 hour of disabling everything, I was able to download the software. It's really not that easy. I tinkered around and clicked on new tune to transfer the basemaps mut it said (NOT RESPONDING). I uninstalled the software and reinstalled but that didn't work. KTuner customer service didn't answer the phone. I was so excited to get this thing and now I'm really down in the dumps. Did anyone have this problem?
It stays at " not responding" screen for a brief period of time and than opens the starter map... try again
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