Infotainment Failure

[Rovman]

Well, joining the club of infotainment issues as well. Have a 2 week old 21’ CTR with serious infotainment issues. I didn’t get 4 miles from the dealer before it crashed the first time. Crashes every time I drive the car now…. Most of the time I am driving around with it locked up and a blank screen. Have been to the dealer 3 times now with no joy…. unit resets, battery hard resets, Honda diagnostic hard reset. nothing has worked to mitigate the issue…
A new unit has been ordered but (of course) it is backordered.
sigh!

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[GhostRider13506]

Well, joining the club of infotainment issues as well. Have a 2 week old 21’ CTR with serious infotainment issues. I didn’t get 4 miles from the dealer before it crashed the first time. Crashes every time I drive the car now…. Most of the time I am driving around with it locked up and a blank screen. Have been to the dealer 3 times now with no joy…. unit resets, battery hard resets, Honda diagnostic hard reset. nothing has worked to mitigate the issue…
A new unit has been ordered but (of course) it is backordered.
sigh!

Did you try the ground reset?

 

[Rovman]

Did you try the ground reset?

yep, I tried everything I have read in the numerous threads about the issues. didn't make a dent….

 

[GhostRider13506]

yep, I tried everything I have read in the numerous threads about the issues. didn't make a dent….

Let us know what the new radio does for you please

 

[TheBatman]

Well, joining the club of infotainment issues as well. Have a 2 week old 21’ CTR with serious infotainment issues. I didn’t get 4 miles from the dealer before it crashed the first time. Crashes every time I drive the car now…. Most of the time I am driving around with it locked up and a blank screen. Have been to the dealer 3 times now with no joy…. unit resets, battery hard resets, Honda diagnostic hard reset. nothing has worked to mitigate the issue…
A new unit has been ordered but (of course) it is backordered.
sigh!

Have you tried @NapalmEnema's process from the thread I started? Seems to work for me - IF you follow it 100%:


NapalmEnema said:

What issue are you having? If you are having issues with getting CarPlay to work consistently - I figured out the best sequence -

Turn on car
Unlock phone
Plug in phone
Hit HOME on the top left on the head unit screen
Hit 'Carplay' icon bottom left

Done.

If I do it any other way it's all messed up most of the time - I can't get to the carplay map screen etc.. The way above - consistent every time.

 

[elisalsa24]

I've had a problem as well and dealer refuses to order new parts and I've been in communication with Honda corporate for a while now

 

[MoodySara]

... and I've been in communication with Honda corporate for a while now

What is Honda saying about the problem?
Anything useful?

 

[elisalsa24]

What is Honda saying about the problem?
Anything useful?

Honda has been trying to get in contact with the dealer that refused to switch out my head unit but the dealer has been refusing to answer the phone from honda corporate. They are trying to find a dealer that will take my car in its been a huge headache, they aren't very useful. I have been fighting for months to get this warranty work in

 

[elisalsa24]

Same man same had the R for a few months and it’s irritating

lmao I've been looking through this thread and what if its just us with the boost blue that are cursed

 

[GhostRider13506]

lmao I've been looking through this thread and what if its just us with the boost blue that are cursed

I thought the same thing I was like it’s probably the color!!

 

[chrisz5z]

lmao I've been looking through this thread and what if its just us with the boost blue that are cursed

Can confirm, boost blue here...waiting on a new radio to arrive at the dealership

 

[GhostRider13506]

Can confirm, boost blue here...waiting on a new radio to arrive at the dealership

Maybe it is a boost blue thing ?

 

[Bob_L]

Maybe it is a boost blue thing ?

Huh. I've had no end of problems with my head unit, and I'm Boost Blue too.

Recently it has gotten so bad that I couldn't go more than 5 mins without it crashing and half rebooting. I say half rebooting because it looks like it reboots, but Android Auto doesn't work, and when you push the Audio button to try and switch to BT audio, the screen half changes and freezes. You can hit the Back button, but you can never get into audio. The only thing you can do is turn the car off and let it sit for a while.

The other day I restored Android from the head unit's recovery partition, but it only helped a little. It's not crashing after only 5 minutes anymore, but I still can't get through a drive without it crashing at some point during the drive. Plus, after a crash the other day, the head unit came up in blue coloring instead of red. Blue! Where the hell did THAT come from??

I haven't bothered taking it to the dealer because all the forums say the radio sucks, but this is bad. Like class action bad.

The only way I can reliably listen to music is if I just do it through my phone speaker.

-bob

 

[GhostRider13506]

That

Huh. I've had no end of problems with my head unit, and I'm Boost Blue too.

Recently it has gotten so bad that I couldn't go more than 5 mins without it crashing and half rebooting. I say half rebooting because it looks like it reboots, but Android Auto doesn't work, and when you push the Audio button to try and switch to BT audio, the screen half changes and freezes. You can hit the Back button, but you can never get into audio. The only thing you can do is turn the car off and let it sit for a while.

The other day I restored Android from the head unit's recovery partition, but it only helped a little. It's not crashing after only 5 minutes anymore, but I still can't get through a drive without it crashing at some point during the drive. Plus, after a crash the other day, the head unit came up in blue coloring instead of red. Blue! Where the hell did THAT come from??

I haven't bothered taking it to the dealer because all the forums say the radio sucks, but this is bad. Like class action bad.

The only way I can reliably listen to music is if I just do it through my phone speaker.

-bob

That’s a boost blue issue ?

 

[booost]

I got my 2021 Champ white 3 weeks ago, pulled out of the dealer parking lot and the car play crashed on my 1st drive home with it, lol. I had a 2020 SI before this, which had issues like this but the CTR is far worse. Only thing that works for me is to:

- Start from a clean slate, delete the car play profile on your phone and the headunit.
- Turn the car off after for a few minutes
- Reconnect phone with car on and when it asks if you want to "always enable" or "enable once" (car play) > choose "enable once"

It's not perfect but it works for me

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