Important Message - Cancelling ANY CURRENT BACKORDERS - Please Read Prior to Ordering - Monstar Industries

monstarind

Monstar Industries
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Civic X Members,

Before anything we want to thank you for the continued support of our online store. The vast amount of orders being made on a weekly basis during this pandemic and economic crisis truly is something we feel thankful for. With those said circumstances however there is a continued delay from MFG's on product. It is simply out of our control and honestly for the most part the MFG's as well. There are many things that go into making a product or bringing exhaust systems for instance in from other countries right now.

In the past month we have seen an influx of chargebacks for items customers knowingly purchased even though they were on backorder. We have always notified anyone within 24 hours of a non in stock item and unfortunately with the amount of losses these past couple weeks this month in particular we will no longer offer any backordered items. It simply is not worth the financial stress it causes the company. There have been some instances in which backordered items were delivered and signed for while chargebacks were already issued. This takes not only a fee from the company but also payment for product and customer funds.

We greatly appreciate any and all support but this has happened to much and while many other vendors will not publicly speak on it they have as well. There simply is no protection for the vendors, manufacturers and service providers when it comes to credit card payments. Business's are made to succeed when done right and hindering the business just isn't something we wish to do.

We will invest in inventory of said backordered items in the next upcoming weeks and simply sell those as we have them. Other than that every backordered item that is pending has been cancelled and refunded.

Thank you for the continued support as customers. We greatly appreciate all the hard work the manufacturers are putting in to stay afloat here in the states and abroad. These are extremely challenging times and we are cheering for EVERY manufacturer to continue growing, producing product and being as being healthy as possible.

Monstar industries


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Last edited:
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monstarind

monstarind

Monstar Industries
Elite Sponsor
First Name
Monstar
Joined
Apr 5, 2018
Messages
366
Reaction score
32
Location
Pennsylvania
Website
www.monstarind.com
Car(s)
2018 Civic Type R FK8R
Country flag
  • Thread starter
  • Thread Starter
  • #2
Any and all backorders were refunded. We appreciate how understanding the couple customers were. Thank You!
 
OP
monstarind

monstarind

Monstar Industries
Elite Sponsor
First Name
Monstar
Joined
Apr 5, 2018
Messages
366
Reaction score
32
Location
Pennsylvania
Website
www.monstarind.com
Car(s)
2018 Civic Type R FK8R
Country flag
  • Thread starter
  • Thread Starter
  • #4
Yet again an issue arose with a backordered item that a manufacturer simply can't get in a reasonable time. We will be holding firm to this new policy going forward. Zero exceptions!

Monstar industries
 
OP
monstarind

monstarind

Monstar Industries
Elite Sponsor
First Name
Monstar
Joined
Apr 5, 2018
Messages
366
Reaction score
32
Location
Pennsylvania
Website
www.monstarind.com
Car(s)
2018 Civic Type R FK8R
Country flag
  • Thread starter
  • Thread Starter
  • #5
Many items that are for some reason or another no longer available or simply hard to come by are being removed this weekend from the online store.

MonstarInd
 
OP
monstarind

monstarind

Monstar Industries
Elite Sponsor
First Name
Monstar
Joined
Apr 5, 2018
Messages
366
Reaction score
32
Location
Pennsylvania
Website
www.monstarind.com
Car(s)
2018 Civic Type R FK8R
Country flag
  • Thread starter
  • Thread Starter
  • #6
Plenty of products now hitting the shelves as the industry catches up. We want your business so let us know what we can do to get your order done thru us!

Monstar industries Civic X Si coming soon with all the same parts we offer you!

Don't see a part you want on our site? Chances are we have it and have not listed the item. Just shoot us a message!

Monstar industries
 

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