I think it's the Sales managers that are the worst. It's their job to be the closer on a deal where they may not be making a lot of money on a sale. They'll try to sell you they're inflated financing or extending warranty thats also been marked way up. I've test driven civics lately and had to shake hands with two of these guys before leaving. Both times I felt they were kind if sleezy . The salesmen though seemed very laid back and pleasant.But why would you say you have a better experience at BMW stores?