Honda Financial Services screws up big time...

[MikeyDee]

I went on the Honda Financial Services website a few days ago to make my lease payment (one-time payment). They sent me an email confirmation, stating what I had paid with a confirmation number.

This morning I checked my bank account and they posted the payment twice. I have tried calling customer service this morning and couldn't get through, meaning that lots of angry customers had the same thing happen. I just tried the number again and the call doesn't go through now.

From now on, I'm paying them through my own bank's online banking, or mailing in a check...I can't trust Honda Financial's computer system. There is no excuse for this happening to any customer. It's a huge screw up.

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[bhorn]

AHHHHHH!!! This happened to me also! And caused a an overdraft!


Son of a bitch

 

[bhorn]

I had it set up for automatic payment, and I also made an extra principal payment. They doubled BOTH payments!

The HFS website won't load at all right now.

I'm so pissed off right now. I haven't had an overdraft since my early 20's.

 

[Mannyp93]

I just made a payment on the 3rd. Oh boy i guess i'll have to check on that.

Edit: i was double charged as well. Looks like it will be checks from now on.

 

[ThrillHill]

It's been my experience it's better to set up payments through your bank/credit union/etc. rather than having the funds "pulled" by a third party. Many banks/etc. will allow you to stop a payment even the day before without too much difficulty as you control the account; unforeseen situations can arise. Third parties get permission to pull the money, but it's set in advance with a note so it's more difficult to stop.

While banks can make mistakes, anecdotally it seems they're less likely to send a double payment. In short you have more flexibility if you set the payments up through your local bank or credit union.

 

[MCG]

Same happened to me on both my accounts. No overdraft as I keep enough money in it but I actually traded one of them in Saturday and have now made 2 payments on a car I don't even own anymore.

I wonder how they will handle this. I have used there online payment for 5 years now and this is the first issue I have had.

 

[MuGeN PoWeR]

i was going to register my account today. Can you guys suggest me what to do in order to save myself from this kind of hassle? Thanks

 

[bhorn]

i was going to register my account today. Can you guys suggest me what to do in order to save myself from this kind of hassle? Thanks

Like @ThrillHill and @MikeyDee said, use your checking account bank's online tools for setting up payments instead of relying on HFS.

 

[MuGeN PoWeR]

Like @ThrillHill and @MikeyDee said, use your checking account bank's online tools for setting up payments instead of relying on HFS.

okay sounds good. i will be following this route! thanks

 

[Mannyp93]

I'm going to go old school with the checks. I just called the bank and ordered a box. Sometimes too much technology is a bad thing.

 

[CivicTouring]

Happened to me as well, caused a 48 dollar over draft. I can't get in touch with Honda Finance all I get is all circuits are busy.

 

[CivicTouring]

It's been my experience it's better to set up payments through your bank/credit union/etc. rather than having the funds "pulled" by a third party. Many banks/etc. will allow you to stop a payment even the day before without too much difficulty as you control the account; unforeseen situations can arise. Third parties get permission to pull the money, but it's set in advance with a note so it's more difficult to stop.

While banks can make mistakes, anecdotally it seems they're less likely to send a double payment. In short you have more flexibility if you set the payments up through your local bank or credit union.

I make the payment each month I don't have auto payment set up I only pay online each month and Honda still double charged me.

I do not do auto payments just for this reason.

 

[CivicTouring]

Bigger question has anyone been able to get in touch with American Honda Finance yet? I can't get through.

 

[bcfmb]

My first two payments have gone smoothly but I will make sure to keep extra money in checkings just in case.

 

[CivicTouring]

I had it set up for automatic payment, and I also made an extra principal payment. They doubled BOTH payments!

The HFS website won't load at all right now.

I'm so pissed off right now. I haven't had an overdraft since my early 20's.

I don't do automatic payments I go in each month and make a single payment and they still double charged me. Have not been able to call American Honda Finance on the phone because all I get is all circuits are busy and at home just a busy single.

So it is not an issue with automatic payment because it hit me as well and like I said I do the one payment at a time method. I don't want any company just pulling money out of my account on their own.

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