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Honda did right by the customer. Ac condenser issue

PilotCivicEXL

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I have a 2016 civic exl with 60k miles. Love the car and the amazing gas mileage. No fuel dilution. Was concerned about the AC issue. I took to the Honda dealership in Shelton Curtis Ryan Honda. They will replace the faulty condenser for free and provide a loaner car

thanks to Honda for standing behind the quality of the car and doing the right thing for the customer.



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TypeX

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I have a 2016 civic exl with 60k miles. Love the car and the amazing gas mileage. No fuel dilution. Was concerned about the AC issue. I took to the Honda dealership in Shelton Curtis Ryan Honda. They will replace the faulty condenser for free and provide a loaner car

thanks to Honda for standing behind the quality of the car and doing the right thing for the customer.

So you asked them if they cover a repair that honda has extended for 10yrs and unlimited miles
Newsflash every dealer has to ! Lol

https://www.civicx.com/forum/thread...ranty-to-10-years-for-2016-2018-civics.40176/
 

calonzo

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Did they replace it even before you had an issue?
 

calonzo

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I guess not. It is not a recall.
I am guessing not also, but he makes it sound like they replaced it because of a 'concern'.

And he goes to the same dealer as me, so I would like to know for sure. :)
 
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PilotCivicEXL

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I went there because the AC was not working. Hey, Its great to see Honda stand by its quality and fixing the issue even after I put 60K miles in the car
 

calonzo

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I went there because the AC was not working. Hey, Its great to see Honda stand by its quality and fixing the issue even after I put 60K miles in the car
True, but there were a lot of complaints before they did.

But as a big company, I guess it is hard to figure out quickly who is to blame. Until they are sure they are at fault, they are not going to give out free repairs.
 

latole

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True, but there were a lot of complaints before they did.

But as a big company, I guess it is hard to figure out quickly who is to blame. Until they are sure they are at fault, they are not going to give out free repairs.
100 % right .
 

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