BlueFalcon
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Don't let them downplay the damage or make you feel like you're the one being unreasonable or an inconvenience.
I would definitely ask about the car wash, as others have mentioned. Most of the time, my dealer has a couple of random low-level guys sitting around that run the cars back and forth to the shop and car wash. I always ask for "no car wash." I wouldn't trust those guys with my car under any circumstance.
I had a situation where I filed a claim against a local tire installation shop. The guy that got ahold of my car went ape with the impact on my wheels and scuffed all of them. Rotational marks on the inside of the sockets and such. It wasn't nearly as bad as your situation, but they still F'ed up, and I refused to let them lack accountability for it. The claim took months, and they tried every trick to drag it out, promise to call back- but wait days or weeks to hear, never answered the phone, pretended that they lost photos from the shop foreman of the damage, pretended to not receive damage evidence- I mean, seriously I feel like they went page by page through a playbook to avoid payment on the claim. In the end, they compensated me for the damage, but it was a PITA. They made sure to make it that way, too.
Keep asking questions, asking for the right people, and file through the proper channels. Send emails and avoid leaving details or discussions open-ended. Make sure to word messages like: "Per our conversation, blah blah blah, we discussed x, y, and z. If any of those details seem out of place, please respond and let me know." Cover yourself during any process where you are seeking restitution. That's a hefty claim to simply have to eat.
I would definitely ask about the car wash, as others have mentioned. Most of the time, my dealer has a couple of random low-level guys sitting around that run the cars back and forth to the shop and car wash. I always ask for "no car wash." I wouldn't trust those guys with my car under any circumstance.
I had a situation where I filed a claim against a local tire installation shop. The guy that got ahold of my car went ape with the impact on my wheels and scuffed all of them. Rotational marks on the inside of the sockets and such. It wasn't nearly as bad as your situation, but they still F'ed up, and I refused to let them lack accountability for it. The claim took months, and they tried every trick to drag it out, promise to call back- but wait days or weeks to hear, never answered the phone, pretended that they lost photos from the shop foreman of the damage, pretended to not receive damage evidence- I mean, seriously I feel like they went page by page through a playbook to avoid payment on the claim. In the end, they compensated me for the damage, but it was a PITA. They made sure to make it that way, too.
Keep asking questions, asking for the right people, and file through the proper channels. Send emails and avoid leaving details or discussions open-ended. Make sure to word messages like: "Per our conversation, blah blah blah, we discussed x, y, and z. If any of those details seem out of place, please respond and let me know." Cover yourself during any process where you are seeking restitution. That's a hefty claim to simply have to eat.
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