Eric29
Member
- Thread starter
- #1
I was hoping that someone could direct me toward starting the official complaint procedure with Honda. I would like this to end up in some sort of arbitration if necessary. It’s not the biggest deal in the world but it’s a matter of principle to me.
I took my 2016 civic to the dealer complaining about two things, both covered by TSB‘s. One had to do with the radio changing screens. The other had to do with the emergency brake sometimes working and sometimes not. My VIN wasn’t part of the emergency brake recall. I know there was a code for the brake in the system because a friend read it for me. The check engine light was not on.
The car is 2000 miles out of the OEM warranty but it is covered by Honda care. The guy who checked me and gave me a song and dance about costing $128 to read whatever codes were in the system and said I would be charged $128 for each code except that it was covered by Honda care so I didn’t have to pay anything. The sheet I signed had a preliminary estimate of $256 and an hourly labor rate of $0.00. This was in keeping with his statement that it was covered by Honda care. When they were done they came out to get me and told me that the cost would be $256. I said If that were the cost, I didn’t want the work done. The guy told me it was already done but that he would cut it in half. So I owed $128 plus tax.
The counter guy denied telling me that the work was covered by Honda care. He said he tried to get it covered but that Honda care refused. I told him basically that I wasn’t going to argue with him, that I would pay it and then challenge it. And here I am.
First, I don’t believe that and I should be charged for work 1) covered by TSB‘s and 2) when codes are showing in the system and Honda care is in effect.
The question of the receipt showing a labor rate of $0.00 is secondary. That alone is enough I believe to absolve me of the obligation to pay, particularly when accompanied by a verbal statement that I didn’t have to pay. However I believe that the dealer is in error on the first two points and I’d like to use the Honda complaint system to establish that. Hopefully that will help other customers.
Can anyone point me to the complaint process? The Honda site says contact them by phone. I’d like to do this in writing.
Thanks
I took my 2016 civic to the dealer complaining about two things, both covered by TSB‘s. One had to do with the radio changing screens. The other had to do with the emergency brake sometimes working and sometimes not. My VIN wasn’t part of the emergency brake recall. I know there was a code for the brake in the system because a friend read it for me. The check engine light was not on.
The car is 2000 miles out of the OEM warranty but it is covered by Honda care. The guy who checked me and gave me a song and dance about costing $128 to read whatever codes were in the system and said I would be charged $128 for each code except that it was covered by Honda care so I didn’t have to pay anything. The sheet I signed had a preliminary estimate of $256 and an hourly labor rate of $0.00. This was in keeping with his statement that it was covered by Honda care. When they were done they came out to get me and told me that the cost would be $256. I said If that were the cost, I didn’t want the work done. The guy told me it was already done but that he would cut it in half. So I owed $128 plus tax.
The counter guy denied telling me that the work was covered by Honda care. He said he tried to get it covered but that Honda care refused. I told him basically that I wasn’t going to argue with him, that I would pay it and then challenge it. And here I am.
First, I don’t believe that and I should be charged for work 1) covered by TSB‘s and 2) when codes are showing in the system and Honda care is in effect.
The question of the receipt showing a labor rate of $0.00 is secondary. That alone is enough I believe to absolve me of the obligation to pay, particularly when accompanied by a verbal statement that I didn’t have to pay. However I believe that the dealer is in error on the first two points and I’d like to use the Honda complaint system to establish that. Hopefully that will help other customers.
Can anyone point me to the complaint process? The Honda site says contact them by phone. I’d like to do this in writing.
Thanks
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