Did you find out? I just placed an order today, wondering what (if?) the customs situation isDoes shipping to Canada cover duties? I know there is a $35 shipping cost for us so I hope that will prevent any custom surprises? Maybe?
Didn't receive an answer yet. Let me know how your order goes? Hahaha
Nope, mine says the same as yours. I had even emailed them a few weeks back and didn't get a response. Hopefully they're still open...
Hmm. They haven't been active on Twitter or this forum in a while. Been posting on their IG though. If I don't get a response in a couple days I'll decide what to do.
Finally called them and got an answer. I see you got the 20/20 spacers, so not sure if your situation will be the same as mine. I ordered 20/25 and they're estimating 30 days to ship - backordered. Pretty poor communication tbh.
Wow, that sucks. Yah I'm not sure on the 20/20s but mine still says payment accepted so it's probably similar. I really hope there's no crazy custom fees, or else I'll be kicking myself for just not paying the difference up front for H&R from a Canadian shop.
I requested a refund by email, if I don't hear back within 24 hours I'm gonna file a PayPal claim. I'd leave the order open, but they already took the money which makes no sense to me. Should be billed on shipment.
Any update yet? Mine is still 'payment accepted'. Starting to think I'll just cancel as well, but not sure what the best method for refund is.
