Rickmeister 48
Senior Member
- First Name
- Overlord
- Joined
- Jan 30, 2017
- Threads
- 195
- Messages
- 2,196
- Reaction score
- 1,123
- Location
- Newark De
- Vehicle(s)
- 2018 civic ex-t
- Vehicle Showcase
- 1
- Thread starter
- #1
So , I've had a few small issues with the head unit and Ive been into the dealer twice now. First time , they had no clue about what was happening and said something about talking to their local rep. Of course they never know when he is coming. So almost three months later, I go in again, They are short handed and can't really take time to look at the car without keeping it,and they tell me at the moment they don't even have a factory rep anymore , don't know who or when they are gonna get one. So the service manager comes out with me and checked out all the issues and agreed stuff is screwed up asks me to call back in a week, so they still aren't totally sure when this factory rep is gonna show up.
I'm thinking why do they need a factory rep there to diagnose these issues or make a decision to replace the head unit. Four of the five issues aren't intermittent and happen all the time as the manager witnessed,he's sent five of my videos to Honda, yet still has no answer for me on what they are gonna do. And since they didn't officially do anything, I've got two trips there with no paper work saying so.
So, I'm kinda debating what to do next here. I almost feel like they are blowing me off cause I got into a big battle with them before and won costing them a lot of money.
I'm thinking why do they need a factory rep there to diagnose these issues or make a decision to replace the head unit. Four of the five issues aren't intermittent and happen all the time as the manager witnessed,he's sent five of my videos to Honda, yet still has no answer for me on what they are gonna do. And since they didn't officially do anything, I've got two trips there with no paper work saying so.
So, I'm kinda debating what to do next here. I almost feel like they are blowing me off cause I got into a big battle with them before and won costing them a lot of money.
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