lex97h
Member
- First Name
- Jeff
- Joined
- Apr 2, 2020
- Threads
- 3
- Messages
- 25
- Reaction score
- 9
- Location
- NJ
- Vehicle(s)
- 2020 CIVIC SI
- Thread starter
- #1
So about two weeks ago I took my 2020 Si to Open Road Honda to have the oil and filter changed and tire rotated (5000 mile). Dropped the car off on Saturday morning, service advisor said it'll be one and a half hours so I left. Got a car from dealer about 2 hours later saying the car is ready. Got to dealership to pickup and paid. Went to my car and noticed the tires were not rotated (I had a small scuff mark and air bubble on the driver front tire). So, I went to see the adviser and told him what happened and he assured me the tires were rotated as stated on the work order. Then I showed him the scuff mark and the bubble on the tire and they were in the same spot meaning it wasn't rotated.
It got so heated that the service manager had to get involved. Service manager assured me the tire were rotated and he said he spoke to the tech that did the work and told me the tech said he only rotated one side because the other side was fine. I asked the manager which side did he do, he replied the left (this is very interesting, remember the bubble and the scuff mark?)
We both went to ask the tech which side he did and the tech swears he did the left side. I then asked him if you did the left side why is the scuff mark and bubble still on the front and not the rear? He finally confessed and said he didn't do. The serviced manager wasn't too please with the tech answer and just rushed off. Afterwards, they took my car in to have the wheels rotated and the service adviser gave me a free oil change for next time.
I don't understand why the tech just couldn't come clean in the first place. Even after being caught he still lied through his teeth. Free oil change? Yea right, they are going to sabotage my car next time I bring it there.
It got so heated that the service manager had to get involved. Service manager assured me the tire were rotated and he said he spoke to the tech that did the work and told me the tech said he only rotated one side because the other side was fine. I asked the manager which side did he do, he replied the left (this is very interesting, remember the bubble and the scuff mark?)
We both went to ask the tech which side he did and the tech swears he did the left side. I then asked him if you did the left side why is the scuff mark and bubble still on the front and not the rear? He finally confessed and said he didn't do. The serviced manager wasn't too please with the tech answer and just rushed off. Afterwards, they took my car in to have the wheels rotated and the service adviser gave me a free oil change for next time.
I don't understand why the tech just couldn't come clean in the first place. Even after being caught he still lied through his teeth. Free oil change? Yea right, they are going to sabotage my car next time I bring it there.
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