xtenant
Member
- Joined
- Mar 3, 2016
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- 1
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- 7
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- Location
- SF Bay Area
- Vehicle(s)
- 2016 Honda Civic Touring
- Thread starter
- #1
Have this happen to anyone else?
Yesterday my son went to move his 3 months old 2016 Civic Touring, so my wife can get her car out of the driveway. He left his car double parked for a moment, and when he returned, the car will not Start. It was not a dead battery issue, because everything in the car still worked. All the systems was displaying it had a problem one at a time in the center gauge. With the car not being able to Start, the car was stuck in Park and the Parking brake was stuck engaged. Honda’s Roadside Assistance was called. Took them 2 hours to arrive, but could not do anything to help. The tow truck driver offered to tear apart the center console to try disengaging the Parking brake. He even offered to cut the shift lever boot to try to move the shift lever out of Park. Of course I did not allow him to do anything destructive. Then I called the dealership where the car was purchased for help. Spoke with two different service writers, but neither one had any idea what to do. Then on the third call, they offered to have a Tech call me back with help. This is going on three hours now. Honda’s Roadside Assistance came and left, without offering any help other than to destroy the center console. I waited for the Tech to call back with some kind of solution, but nothing after another hour. Now, four hours of being stranded. Luckily it was in front of my home and not in the middle of some remote area. I finally thought of disconnecting the battery to ‘Reboot’ the electrical system. I disconnected the battery, and waited couple of minutes before reconnecting. That worked! I was finally able to Start the car and disengage the Parking brakes. So, if any of you are thinking of purchasing a new Honda Civic, forget about Honda’s Roadside Assistance and don’t purchase your Honda from Honda of Serramonte. Neither will give you any kind of after purchase support.
Sorry for the long rant.
Yesterday my son went to move his 3 months old 2016 Civic Touring, so my wife can get her car out of the driveway. He left his car double parked for a moment, and when he returned, the car will not Start. It was not a dead battery issue, because everything in the car still worked. All the systems was displaying it had a problem one at a time in the center gauge. With the car not being able to Start, the car was stuck in Park and the Parking brake was stuck engaged. Honda’s Roadside Assistance was called. Took them 2 hours to arrive, but could not do anything to help. The tow truck driver offered to tear apart the center console to try disengaging the Parking brake. He even offered to cut the shift lever boot to try to move the shift lever out of Park. Of course I did not allow him to do anything destructive. Then I called the dealership where the car was purchased for help. Spoke with two different service writers, but neither one had any idea what to do. Then on the third call, they offered to have a Tech call me back with help. This is going on three hours now. Honda’s Roadside Assistance came and left, without offering any help other than to destroy the center console. I waited for the Tech to call back with some kind of solution, but nothing after another hour. Now, four hours of being stranded. Luckily it was in front of my home and not in the middle of some remote area. I finally thought of disconnecting the battery to ‘Reboot’ the electrical system. I disconnected the battery, and waited couple of minutes before reconnecting. That worked! I was finally able to Start the car and disengage the Parking brakes. So, if any of you are thinking of purchasing a new Honda Civic, forget about Honda’s Roadside Assistance and don’t purchase your Honda from Honda of Serramonte. Neither will give you any kind of after purchase support.
Sorry for the long rant.
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Last edited:
. Thanks for mentioning that worked for you.
